Application/Production Support

The Hiring Club; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

The Hiring Club in Bangalore is seeking an application/production support specialist with 1+ year of experience to maintain and troubleshoot enterprise applications.

You will coordinate with engineering and customer support, perform root cause analysis, manage deployments, and ensure system availability across environments. This office-based role requires proactive problem solving and documentation of issues and solutions.

Qualifications

• 1+ year of experience in application/production support.
• Location: Bangalore (Work from Office).
• Experience coordinating with engineering and customer support teams.

Responsibilities

• Coordinate with teams and resolve all complex application and system issues.
• Design and maintain expertise in flow of application process and systems related to company.
• Administer and resolve applications issues, provide updates and perform root cause analysis.
• Plan, execute books and implement applications and configuration change procedures to ensure optimal Quality assurance for all applications.
• Develop, sustain and evaluate delegated business processes and related applications.
• Supervise all alerts related to application and system procedures and provide services proactively.
• Maintain good professional relationships with counterparts of engineering and customer support departments.
• Install and prepare tools required for proper functioning of website front line applications on regular basis.
• Organize and implement projects ranging from small to medium size and provide assistance to all processes under guidance of team Senior Engineers.
• Perform root cause assessment and debug all issues on server domain, and availability of applications.
• Coordinate with departments and QA departments and administer code migrations in various environments and production outputs.
• Provide support and identify all issues and prepare appropriate documentation all issues and solutions.
• Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.
• Identify and provide resolutions ranging in complexity from medium to high.

Skills

Application support

Production support

Root cause analysis

Documentation

Server issues

Job description

About the job Application/Production Support

Exp:- 1+ Year

Location:- Bangalore Work from Office

Skills and Responsibilities:

• Coordinate with teams and resolve all complex application and system issues.
• Design and maintain expertise in flow of application process and systems related to company.
• Administer and resolve applications issues, provide updates and perform root cause analysis.
• Plan, execute books and implement applications and configuration change procedures to ensure optimal Quality assurance for all applications.
• Develop, sustain and evaluate delegated business processes and related applications.
• Supervise all alerts related to application and system procedures and provide services proactively.
• Maintain good professional relationships with counterparts of engineering and customer support departments.
• Install and prepare tools required for proper functioning of website front line applications on regular basis.
• Organize and implement projects ranging from small to medium size and provide assistance to all processes under guidance of team Senior Engineers.
• Perform root cause assessment and debug all issues on server domain, and availability of applications.
• Coordinate with departments and QA departments and administer code migrations in various environments and production outputs.
• Provide support and identify all issues and prepare appropriate documentation all issues and solutions.
• Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.
• Identify and provide resolutions ranging in complexity from medium to high.