Specialist-Cloud & Infra Operations

Birlasoft; Dadri; Presencial; INR 450.000 - 750.000; Jornada completa

Descripción de la vacante

Birlasoft in Uttar Pradesh, Dadri is seeking an IT support specialist with experience handling US customers by phone and strong ITIL knowledge. The role covers L1/L2 server support, IT servicedesk operations, and code promotion tasks including DLL and class file migrations.

Hands-on with Autosys or BMC Control-M is preferred. Knowledge of cloud IAAS and incident management via ITIL-based ticketing tools will help ensure smooth service delivery and prompt issue resolution within a dynamic support

Formación

• Experience in handling US customer over the phone.
• ITIL framework knowledge
• Technical experience
• Basic Java scripting knowledge.
• L1 & L2 server support (Windows service starts, stops, restarts).
• L2 IT Servicedesk support & Queue monitoring.
• Code promotion and migration (DLL & Class files).
• Autosys tool scheduling support and administration, hands-on experience in either one:
• BMC Control-M (Helix)
• Cloud based infrastructure (IAAS) support awareness.
• Incident creation and handling using ITIL based ticketing tool.

Conocimientos

US customer handling by phone

ITIL knowledge

Technical experience

Java scripting basics

Herramientas

Autosys

BMC Control-M

DLL/Class file migration

Windows service management

ITIL ticketing tool

Descripción del empleo

• Experience in handling US customer over the phone.
• ITIL framework knowledge
• Technical experience
• Basic Java scripting knowledge.
• L1 & L2 server support (Windows service starts, stops, restarts).
• L2 IT Servicedesk support & Queue monitoring.
• Code promotion and migration (DLL & Class files).
• Autosys tool scheduling support and administration, hands-on experience in either one:
• BMC Control-M (Helix)
• Cloud based infrastructure (IAAS) support awareness.
• Incident creation and handling using ITIL based ticketing tool.