Technical Support Engineer - Data & Cloud Platforms

Luxoft; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

A leading IT service provider is looking for a Technical Support Engineer in Gurugram, India, to provide L2/L3 support for enterprise data platforms and cloud-based applications. Responsibilities include managing production environments, incident management, and ensuring system stability. The ideal candidate should have over 5 years of experience, strong knowledge of ITIL processes, and proficiency in Azure and Linux scripting. This role supports data warehousing and ensures compliance with operational practices.

Qualifications

• 5+ years strong Technical Support Engineer experience.
• Strong understanding of ITIL processes, including Incident, Problem, Change Management.
• Hands-on experience with Azure cloud platform.

Responsibilities

• Provide L2/L3 production support for data platforms, batch systems, and microservices.
• Manage incidents, problems, and changes in line with ITIL service management processes.
• Monitor and support applications deployed on Azure, including Java-based microservices.

Skills

Technical Support Engineer experience

ITIL processes

Azure cloud platform

Linux scripting

Windows Active Directory

Control‑M and Cron

Data warehousing systems

Oracle databases

PostgreSQL databases

ETL tools

Job description

We are looking for a Technical Support Engineer to provide L2/L3 support for enterprise data platforms and cloud-based applications. The role involves managing production environments, ensuring system stability, and supporting data warehousing and batch processing systems. You will work across Azure-based infrastructure, microservices, and database ecosystems, ensuring adherence to ITIL service management practices.

Responsibilities

• Provide L2/L3 production support for data platforms, batch systems, and microservices
• Manage incidents, problems, and changes in line with ITIL service management processes
• Monitor and support applications deployed on Azure, including Java-based microservices
• Perform Linux scripting for automation, troubleshooting, and operational efficiency
• Administer Windows environments, including Active Directory and security groups
• Manage and monitor job scheduling using Control‑M and Cron
• Support data warehousing and ETL processes (DataStage/DBT)
• Work with Oracle and PostgreSQL databases for issue resolution and performance tuning
• Collaborate with development, DevOps, and infrastructure teams for issue resolution and deployments
• Ensure system availability, reliability, and performance through proactive monitoring
• Support audit, risk, and compliance activities, including asset management
• Maintain documentation, runbooks, and operational procedures

Skills

Must have

• 5+ years strong Technical Support Engineer experience
• Strong understanding of ITIL processes (Incident, Problem, Change Management)
• Hands‑on experience with Azure cloud platform
• Proficiency in Linux scripting and troubleshooting
• Good knowledge of Windows (Active Directory, security groups)
• Experience with scheduling tools such as Control‑M and Cron
• Experience supporting data warehousing and batch processing systems
• Strong knowledge of Oracle and PostgreSQL databases
• Exposure to ETL tools such as IBM DataStage or DBT
• Understanding of operational support, monitoring, and production environments

Nice to have

• Experience in asset management, risk, audit, and compliance processes
• Familiarity with DevOps tools and CI/CD pipelines
• Knowledge of cloud monitoring and logging tools
• Exposure to containerization technologies (Docker/Kubernetes)
• Experience working in Agile/Scrum environments