Specialist-Cloud & Infra Operations

Birlasoft; India; On-site; INR 500,000 - 700,000; Full time

Job summary

Birlasoft Noida is seeking a Specialist-Cloud & Infra Operations to support desktop and server operations, handle US customer calls, and manage ITIL-based incident processes. You will work on Autosys/CA WLA/BMC Control-M and participate in code promotion and DLL/class migration.

The role requires basic Java scripting, AD management, and cloud IAAS awareness, with a collaborative, team-focused approach to deliver reliable IT services.

Qualifications

• Excellent verbal communication skills (English).
• Experience in handling US customers over the phone.
• Desktop support experience.
• Knowledge of ITIL framework and incident handling.
• Basic Java scripting knowledge.
• L1/L2 Windows server support, service management.
• L2 IT Service desk support & queue monitoring.
• Code promotion and migration (DLL & Class files).
• Autosys scheduling support and administration.
• CA WLA (Workload Automation) or BMC Control-M experience.
• Cloud based IAAS awareness and AD management.
• Team player with collaborative mindset.

Responsibilities

• Provide desktop support and handle incidents according to ITIL guidelines.
• Support US customers via phone and maintain service quality.
• Monitor and manage L1/L2 server operations and start/stop/restart services.
• Assist in code deployment and migration of DLLs and class files.
• Operate Autosys scheduling tasks and tool administration.
• Support cloud infrastructure and IAM tasks including Active Directory.
• Coordinate with team members to ensure smooth operations.

Skills

Verbal communication

US customer handling

Desktop support

ITIL knowledge

Java scripting (basic)

Windows L1/L2 server support

L2 IT Service desk support

Code deployment / DLL & Class files

Autosys scheduling

CA WLA (Workload Automation)

BMC Control-M

Cloud IAAS awareness

Incident handling (ITIL)

Active Directory management

Team player

Tools

Autosys

CA WLA (Workload Automation)

BMC Control-M (Helix)

Active Directory

Job description

Location: INDIA - NOIDA- BIRLASOFT OFFICE

Title: Specialist-Cloud & Infra Operations

Description:

Area(s) of responsibility

Primary Skill:

• Excellent verbal communication skills (English)
• Experience in handling US customer over the phone.
• Desktop support experience
• ITIL framework knowledge
• Technical experience
  • Basic Java scripting knowledge.
  • L1 & L2 server support (Windows service starts, stops, restarts).
  • L2 IT Servicedesk support & Queue monitoring.
  • Code promotion and migration (DLL & Class files).
• Autosys tool scheduling support and administration, hands-on experience in either one:
  • CA WLA (Workload Automation)
  • BMC Control-M (Helix)
• Cloud based infrastructure (IAAS) support awareness.
• Incident creation and handling using ITIL based ticketing tool.
• Active directory management.
• Team player.