Solution Expert

Serosoft Solutions; Indore District; On-site; INR 1,500,000 - 1,900,000; Full time

Benefits offered by this job

Group Health Insurance

Beautiful Office in Indore

Job summary

Serosoft invites a detail-oriented Product / Solution Specialist to drive product adoption, engagement, and growth within our existing customer base. The role sits at the intersection of product knowledge, customer success, and sales enablement—identifying expansion opportunities and delivering proactive support and solutioning.

You will collaborate with sales, product, and engineering teams, deliver demonstrations, respond to RFPs/RFIs, and develop pre-sales assets.

Qualifications

• Minimum 5 years of relevant experience.
• Preferred from the Ed-Tech domain.
• Ed-Tech Higher Education knowledge is a key advantage.
• Candidates with rich experience in the ERP domain.
• Good communication skills.

Responsibilities

• Collaborate with sales teams to understand customer needs and business challenges.
• Participate in discovery sessions, requirement workshops, and customer meetings.
• Provide expert guidance on product features, capabilities, and fit to business problems.
• Deliver high-quality demonstrations.
• Prepare and deliver responses to RFPs, RFIs, and technical questionnaires.
• Work with product and engineering teams to create feasible solution configurations.
• Maintain deep knowledge of company products, competitive landscape, and market trends.
• Provide feedback to product teams on customer requirements and enhancement opportunities.
• Assist in creating pre-sales assets such as slide decks, solution blueprints, and demo environments.
• Ability to create POCs based on the client s requirements.
• Build trusted relationships with prospects and key stakeholders.
• Act as a technical advisor throughout the sales cycle.

Skills

Product lifecycle

Agile methodologies

Prioritization frameworks

Analytical thinking

Communication skills

SaaS experience

Customer success

Product marketing

Explain complex features

Growth mindset

Cross-functional collaboration

Enterprise products

Education

Ed-Tech domain knowledge

ERP domain experience

Tools

JIRA

Job description

About the Role

We are seeking a detail-oriented, tech-savvy, and customer-centric Product / Solution Specialist to champion product adoption, engagement, and growth within our existing customer base.

This pivotal role lies at the intersection of product knowledge, customer success, and sales enablement-playing a critical part in identifying expansion opportunities and driving customer satisfaction through proactive support and solutioning.

Responsibilities Sales Support

• Collaborate with sales teams to understand customer needs and business challenges.
• Participate in discovery sessions, requirement workshops, and customer meetings.
• Provide expert guidance on product features, capabilities, and fit to business problems.
• Deliver high-quality demonstrations.

Solution Design Documentation

• Prepare and deliver responses to RFPs, RFIs, and technical questionnaires.
• Work with product and engineering teams to create feasible solution configurations.

Product Domain Expertise

• Maintain deep knowledge of company products, competitive landscape, and market trends.
• Provide feedback to product teams on customer requirements and enhancement opportunities.
• Assist in creating pre-sales assets such as slide decks, solution blueprints, and demo environments.
• Ability to create POCs based on the client s requirements.

Customer Engagement Relationship Management

• Build trusted relationships with prospects and key stakeholders.
• Act as a technical advisor throughout the sales cycle.

Education Experience

• Minimum 5 years of relevant experience.
• Preferred from the Ed-Tech domain.
• Ed-Tech Higher Education knowledge is a key advantage.
• Candidates with rich experience in the ERP domain.
• Good communication skills.

Skills Competencies

• Deep understanding of product lifecycle, Agile development methodologies, and feature prioritization frameworks.
• Strong analytical and critical thinking skills to interpret product usage and customer behavior.
• Excellent written and verbal communication skills.
• Experience in SaaS, customer success, product marketing, or a similar role.
• Ability to understand and clearly explain complex product features and benefits.
• Self-starter with a growth mindset and customer-centric approach.
• Excellent collaboration abilities across cross-functional teams.
• Experience working in fast-paced environments with complex enterprise products.

Desirable Attributes

• Experience with education software, ERP systems, or large-scale enterprise solutions.
• Familiarity with tools like JIRA.
• Strong presentation skills - able to communicate findings to both technical and non-technical stakeholders.

What We Offer

At Serosoft, we believe in fostering a culture of innovation, collaboration, and excellence. Discover what makes Serosoft the perfect place to thrive:

• Learning Growth: We support your professional development at every step.
• Cutting-Edge Technologies: Engage in pioneering and innovative projects.
• Global Opportunities: Expand your horizons and work on international assignments.
• Exciting Events Outings: Enjoy vibrant celebrations and team activities.
• Best of Breed Compensation: Competitive pay that rewards your skills contributions.
• 5 Days a Week: Embrace a healthy work-life balance.
• Group Health Insurance: Your health and well-being are our priority.
• Open-Door Policy: Your ideas and feedback are always welcome.
• Beautiful Office in Indore: Work in India s cleanest city, right in the heart of it