Solution Expert

Serosoft Solutions Pvt Ltd; Indore District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Learning & Growth

Cutting-Edge Technologies

Global Opportunities

Exciting Events & Outings

Best of Breed Compensation

5 Days a Week

Group Health Insurance

Open-Door Policy

Beautiful Office in Indore

Job summary

Serosoft Solutions Pvt Ltd in Indore seeks a Product / Solution Specialist to drive adoption, engagement, and growth within our existing customer base. You will blend deep product knowledge with customer success and sales enablement to uncover expansion opportunities and deliver compelling demonstrations.

Responsibilities include collaborating with sales, participating in discovery, crafting feasible solutions with product and engineering teams, crafting RFP/RFI responses, and creating pre‑sales

Qualifications

• Minimum 5 years of relevant experience.
• Experience in Ed-Tech domain preferred.
• Ed-Tech Higher Education knowledge is advantageous.
• Candidates with rich experience in the ERP domain.
• Excellent written and verbal communication skills.

Responsibilities

• Collaborate with sales teams to understand customer needs and business challenges.
• Participate in discovery sessions, requirement workshops, and customer meetings.
• Provide expert guidance on product features, capabilities, and fit to business problems.
• Deliver high-quality demonstrations.
• Prepare and deliver responses to RFPs, RFIs, and technical questionnaires.
• Work with product and engineering teams to create feasible solution configurations.
• Maintain deep knowledge of company products, competitive landscape, and market trends.
• Provide feedback to product teams on customer requirements and enhancement opportunities.
• Assist in creating pre-sales assets such as slide decks, solution blueprints, and demo environments.
• Ability to create POCs based on the client's requirements.
• Build trusted relationships with prospects and key stakeholders.
• Act as a technical advisor throughout the sales cycle.

Skills

Product lifecycle

Agile methods

Discovery sessions

Requirements workshops

Demos

Pre-sales assets

POCs

ERP knowledge

Ed-Tech

Communication skills

Tools

JIRA

Job description

About the Role

We are seeking a detail-oriented, tech-savvy, and customer-centricProduct / Solution Specialist to champion product adoption,engagement, and growth within our existing customer base.This pivotal role lies at the intersection of product knowledge, customer success,and sales enablement—playing a critical part in identifying expansion opportunitiesand driving customer satisfaction through proactive support and solutioning.

Responsibilities

Sales Support

• Collaborate with sales teams to understand customer needs and business challenges.
• Participate in discovery sessions, requirement workshops, and customer meetings.
• Provide expert guidance on product features, capabilities, and fit to business problems.
• Deliver high-quality demonstrations.

Solution Design & Documentation

• Prepare and deliver responses to RFPs, RFIs, and technical questionnaires.
• Work with product and engineering teams to create feasible solution configurations.

Product & Domain Expertise

• Maintain deep knowledge of company products, competitive landscape, and market trends.
• Provide feedback to product teams on customer requirements and enhancement opportunities.
• Assist in creating pre-sales assets such as slide decks, solution blueprints, and demo environments.
• Ability to create POCs based on the client's requirements.

Customer Engagement & Relationship Management

• Build trusted relationships with prospects and key stakeholders.
• Act as a technical advisor throughout the sales cycle.

Education & Experience

• Minimum 5 years of relevant experience.
• Preferred from the Ed-Tech domain.
• Ed-Tech Higher Education knowledge is a key advantage.
• Candidates with rich experience in the ERP domain.
• Good communication skills.

Skills & Competencies

• Deep understanding of product lifecycle, Agile development methodologies, and feature prioritization frameworks.
• Strong analytical and critical thinking skills to interpret product usage and customer behavior.
• Excellent written and verbal communication skills.
• Experience in SaaS, customer success, product marketing, or a similar role.
• Ability to understand and clearly explain complex product features and benefits.
• Self-starter with a growth mindset and customer-centric approach.
• Excellent collaboration abilities across cross-functional teams.
• Experience working in fast-paced environments with complex enterprise products.

Desirable Attributes

• Experience with education software, ERP systems, or large-scale enterprise solutions.
• Familiarity with tools like JIRA.
• Strong presentation skills – able to communicate findings to both technical and non-technical stakeholders.

What We Offer?

At Serosoft, we believe in fostering a culture of innovation, collaboration,and excellence. Discover what makes Serosoft the perfect place to thrive:

• Learning & Growth: We support your professional development at every step.
• Cutting-Edge Technologies: Engage in pioneering and innovative projects.
• Global Opportunities: Expand your horizons and work on international assignments.
• Exciting Events & Outings: Enjoy vibrant celebrations and team activities.
• Best of Breed Compensation: Competitive pay that rewards your skills & contributions.
• 5 Days a Week: Embrace a healthy work-life balance.
• Group Health Insurance: Your health and well-being are our priority.
• Open-Door Policy: Your ideas and feedback are always welcome.
• Beautiful Office in Indore: Work in India's cleanest city, right in the heart of it!