Software Development Lead – R01571192

Brillio; Bengaluru; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Brillio is seeking a hands-on Salesforce expert to lead design, development, and integration of Sales Cloud solutions in our Bengaluru office. You will drive Opportunity Management, Sales Automation, and Forecasting enhancements using Apex, LWC, and Experience Cloud.

Ideal candidates have 4–6 years of experience in Salesforce Sales Cloud, strong integration skills with Genesys, and hands-on work with data clouds and AI-driven improvements.

Qualifications

• 4–6 years hands-on experience in Salesforce Sales Cloud and related technologies
• Proficiency in Apex, Lightning Web Components, and Experience Cloud
• Experience with integration projects such as Genesys and data cloud capabilities
• Knowledge of Territory Planning in Salesforce is a plus

Responsibilities

• Lead design, development, and customization of Salesforce Sales Cloud solutions including Opportunity, Sales Automation, and Forecast Management
• Configure and implement Territory Planning to optimize coverage and resources with measurable metrics
• Develop Salesforce Platform components using Apex, LWC, and Experience Cloud for scalable solutions
• Integrate Salesforce with Genesys and third parties to streamline agent workflows and improve service
• Build custom agents and AI frameworks to drive automation and data-driven decisions
• Collaborate with cross-functional teams to ensure adoption and training
• Troubleshoot and optimize Salesforce Sales Cloud, Data Cloud, and integrations to improve reliability
• Drive AI-enabled enhancements using OpenAI and other AI tools to optimize sales processes

Skills

Salesforce Sales Cloud

Salesforce Experience Cloud

Apex programming

Genesys integration

Agentforce platform

Salesforce Data Cloud

Education

Bachelor’s degree in Computer Science or IT

Salesforce Certified Platform Developer I or II

Job description

Experience Range:

With at least 4 to 6 years of hands-on experience in Salesforce Sales Cloud and related technologies, including customization and integration projects

Key Responsibilities:

• Lead the design, development, and customization of Salesforce Sales Cloud solutions, delivering optimized Opportunity Management, Sales Automation, and Forecast Management capabilities
• Configure and implement Territory Planning strategies within Salesforce Sales Cloud to maximize sales coverage and resource allocation, tracking improvements via performance metrics
• Develop and enhance Salesforce Platform components using Apex, Lightning Web Components (LWC), and Experience Cloud, ensuring scalable and maintainable solutions
• Integrate Salesforce with Genesys and other third-party systems to streamline agent workflows and improve customer service outcomes, measuring impact on response times and customer satisfaction
• Build and maintain custom agents and AI frameworks for advanced automation and data-driven decision making, monitoring adoption and effectiveness
• Collaborate with cross-functional teams to ensure seamless deployment and adoption of Sales & Service Cloud features, supporting user training and feedback collection
• Troubleshoot, optimise, and resolve technical issues related to Salesforce Sales Cloud, Data Cloud, and custom integrations, reducing downtime and improving system reliability
• Drive continuous improvement by leveraging OpenAI and other AI technologies to enhance sales processes and user experience, reporting on process enhancements

Required Skills:

• Salesforce Service Cloud
• Salesforce Experience Cloud
• Apex programming
• Genesys integration
• Agentforce platform
• Salesforce Data Cloud

Preferred Skills:

• Expertise in AI frameworks and OpenAI integration
• Advanced skills in Territory Planning within Salesforce
• Experience with large-scale Salesforce deployments

Desired Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a closely related discipline
• Salesforce Certified Platform Developer I or II