Software Development Lead - R01567293

Brillio; Bengaluru; Hybrid; INR 1,500,000 - 2,800,000; Full time

Job summary

Brillio is seeking a Software Development Lead with 4–6 years of hands-on software development experience, especially in Salesforce Service Cloud.

You will design scalable solutions around Case Management, Digital Engagement, Field Service and Self Service, lead LWC/Apex/Flows implementations, and ensure seamless data exchange through APIs and Salesforce DX. Mentor juniors, drive performance metrics, and collaborate with cross-functional teams to deliver high-quality portals.

Qualifications

• Experience with Salesforce Service Cloud and related technologies.
• Bachelor's degree in Computer Science, Information Technology, or a closely related discipline

Responsibilities

• Design and develop scalable solutions on Salesforce Service Cloud, focusing on Case Management, Digital Engagement, Field Service, and Self Service modules.
• Lead the implementation of Lightning Web Components (LWC), Apex classes, Flows, and Platform Events to enhance business processes and user experience.
• Integrate Salesforce Service Cloud with external systems and applications using APIs, middleware, and Salesforce DX.

Skills

Service Cloud Case Mgmt

Service Cloud Digital Eng

Service Cloud Field Service

Service Cloud Self Service

Apex programming

Lightning Web Components

Salesforce Flows

Platform Events

Salesforce DX

Education

Bachelor's degree in CS/IT

Salesforce Service Cloud Consultant

Salesforce Platform Developer I

Tools

Salesforce DX

Job description

Software Development Lead

Job Requirements

Experience Range: 4 to 6 years of experience in software development, including substantial hands‑on expertise with Salesforce Service Cloud and related technologies

Key Responsibilities

• Design and develop scalable solutions on Salesforce Service Cloud, focusing on Case Management, Digital Engagement, Field Service, and Self Service modules to drive operational excellence
• Lead the implementation of Lightning Web Components (LWC), Apex classes, Flows, and Platform Events to enhance business processes and user experience, ensuring timely delivery of project milestones
• Integrate Salesforce Service Cloud with external systems and applications using APIs, middleware, and Salesforce DX to enable seamless data exchange and process automation
• Collaborate with cross-functional teams to deliver high-quality Portal UI/UX, ensuring intuitive interfaces and improved user satisfaction scores
• Troubleshoot and resolve complex technical issues in Salesforce environments, maintaining system reliability and performance metrics
• Mentor and guide junior developers, promoting best practices in coding standards, testing, and deployment within Salesforce ecosystems
• Monitor and analyze platform performance, recommending and implementing enhancements to improve scalability, security, and maintainability

Required Skills

• Salesforce Service Cloud Case Management
• Salesforce Service Cloud Digital Engagement
• Salesforce Service Cloud Field Service
• Salesforce Service Cloud Self Service configuration
• Apex programming
• Lightning Web Components (LWC)
• Salesforce Flows
• Platform Events
• Salesforce DX

Preferred Skills

• Advanced Salesforce integrations using REST and SOAP APIs
• Portal UI/UX optimization for high user adoption
• CI/CD pipelines for Salesforce deployments
• Experience with data migration tools and strategies in Salesforce

Desired Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a closely related discipline
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Platform Developer I