Software Development Lead - R01571192

Brillio; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Brillio is seeking a Software Development Lead in Bengaluru to drive design and delivery of Salesforce Sales Cloud powered solutions. You will own opportunities, sales automation, forecast management, and territory planning while integrating Genesys and other systems.

You will work with Apex, LWC, and Experience Cloud to build scalable components and partner with cross‑functional teams to ensure smooth adoption, training, and continuous improvement using AI capabilities.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field
• Salesforce certifications listed in qualifications above

Responsibilities

• Lead design, development, and customization of Salesforce Sales Cloud solutions.
• Configure Territory Planning within Salesforce Sales Cloud and track improvements via metrics.
• Develop Salesforce Platform components using Apex, LWC, and Experience Cloud.
• Integrate Salesforce with Genesys and third‑party systems to streamline workflows.
• Build custom agents and AI frameworks for automation and data‑driven decisions.
• Collaborate with cross‑functional teams for deployment, adoption, and training.
• Troubleshoot and optimize Salesforce Sales Cloud, Data Cloud, and integrations.

Skills

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Experience Cloud

Salesforce Platform customization

Apex programming

Lightning Web Components

Genesys integration

AI framework integration

Salesforce Data Cloud

Custom agent development

Education

Bachelor's degree in Computer Science/Information Technology

Salesforce Certified Platform Developer I/II

Salesforce Certified Sales Cloud Consultant

Salesforce Certified Application Architect (preferred)

Tools

OpenAI integration

Job description

Software Development Lead

Experience Range

With at least 4 to 6 years of hands‑on experience in Salesforce Sales Cloud and related technologies, including customization and integration projects.

Key Responsibilities

• Lead the design, development, and customization of Salesforce Sales Cloud solutions, delivering optimized Opportunity Management, Sales Automation, and Forecast Management capabilities
• Configure and implement Territory Planning strategies within Salesforce Sales Cloud to maximize sales coverage and resource allocation, tracking improvements via performance metrics
• Develop and enhance Salesforce Platform components using Apex, Lightning Web Components (LWC), and Experience Cloud, ensuring scalable and maintainable solutions
• Integrate Salesforce with Genesys and other third‑party systems to streamline agent workflows and improve customer service outcomes, measuring impact on response times and customer satisfaction
• Build and maintain custom agents and AI frameworks for advanced automation and data‑driven decision making, monitoring adoption and effectiveness
• Collaborate with cross‑functional teams to ensure seamless deployment and adoption of Sales & Service Cloud features, supporting user training and feedback collection
• Troubleshoot, optimize, and resolve technical issues related to Salesforce Sales Cloud, Data Cloud, and custom integrations, reducing downtime and improving system reliability
• Drive continuous improvement by leveraging OpenAI and other AI technologies to enhance sales processes and user experience, reporting on process enhancements

Required Skills

• Salesforce Sales Cloud
• Salesforce Service Cloud
• Salesforce Experience Cloud
• Salesforce Platform customization
• Apex programming
• Lightning Web Components (LWC)
• Genesys integration
• Agentforce platform
• Salesforce Data Cloud
• Custom agent development

Preferred Skills

• Expertise in AI frameworks and OpenAI integration
• Advanced skills in Territory Planning within Salesforce
• Salesforce Certified Application Architect
• Experience with large‑scale Salesforce deployments

Desired Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a closely related discipline
• Salesforce Certified Platform Developer I or II
• Salesforce Certified Sales Cloud Consultant
• Salesforce Certified Application Architect (preferred)