Software Development Lead - R01567293

Brillio 2; Bengaluru; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Brillio 2 is seeking a Software Development Lead to design and develop scalable solutions on Salesforce Service Cloud. The role requires expertise in managing Case Management, Digital Engagement, Field Service, and Self-Service modules while ensuring project milestones are met.

The ideal candidate should have 4 to 6 years of experience with Salesforce technologies, possess strong coding skills, and be capable of mentoring junior developers in best practices.

Qualifications

• 4 to 6 years of experience in software development with a focus on Salesforce Service Cloud.

Responsibilities

• Design and develop scalable solutions on Salesforce Service Cloud.
• Lead the implementation of Lightning Web Components (LWC), Apex classes, and Flows.
• Integrate Salesforce Service Cloud with external systems using APIs.
• Collaborate with teams to deliver high-quality Portal UI/UX.
• Troubleshoot and resolve technical issues in Salesforce environments.
• Mentor junior developers on coding standards and testing.
• Monitor platform performance, recommending enhancements.

Skills

Salesforce Service Cloud Case Manageme

Salesforce Service Cloud Digital Engag

Salesforce Service Cloud Field Service

Salesforce Service Cloud Self Service

Apex programming

Lightning Web Components (LWC)

Salesforce Flows

Platform Events

Salesforce DX

Education

Bachelor's degree in Computer Science

Salesforce Certified Service Cloud Consultant

Salesforce Certified Platform Developer I

Job description

Software Development Lead

Experience Range: 4 to 6 years of experience in software development, including substantial hands-on expertise with Salesforce Service Cloud and related technologies

Key Responsibilities

• Design and develop scalable solutions on Salesforce Service Cloud, focusing on Case Management, Digital Engagement, Field Service, and Self Service modules to drive operational excellence
• Lead the implementation of Lightning Web Components (LWC), Apex classes, Flows, and Platform Events to enhance business processes and user experience, ensuring timely delivery of project milestones
• Integrate Salesforce Service Cloud with external systems and applications using APIs, middleware, and Salesforce DX to enable seamless data exchange and process automation
• Collaborate with cross-functional teams to deliver high-quality Portal UI/UX, ensuring intuitive interfaces and improved user satisfaction scores
• Troubleshoot and resolve complex technical issues in Salesforce environments, maintaining system reliability and performance metrics
• Mentor and guide junior developers, promoting best practices in coding standards, testing, and deployment within Salesforce ecosystems
• Monitor and analyze platform performance, recommending and implementing enhancements to improve scalability, security, and maintainability

Required Skills

• Salesforce Service Cloud Case Management
• Salesforce Service Cloud Digital Engagement
• Salesforce Service Cloud Field Service
• Salesforce Service Cloud Self Service configuration
• Apex programming
• Lightning Web Components (LWC)
• Salesforce Flows
• Platform Events
• Salesforce DX

Preferred Skills

• Advanced Salesforce integrations using REST and SOAP APIs
• Portal UI/UX optimization for high user adoption
• CI/CD pipelines for Salesforce deployments
• Experience with data migration tools and strategies in Salesforce

Desired Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a closely related discipline
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Platform Developer I