Senior Lead Engineer - R01570689

Brillio; Mumbai; On-site; INR 400,000 - 700,000; Full time

Job summary

Brillio seeks a Senior Lead Engineer to drive Salesforce solution design and implementation in Mumbai. You will lead Sales Cloud customization across Sales, Service, and Experience Clouds, build Apex and LWC components, and integrate with Genesys, Data Cloud, and OpenAI APIs.

The role emphasizes leadership, mentoring, and cross-functional collaboration to deliver scalable Salesforce solutions with best practices and strong governance.

Qualifications

• 5+ years of hands-on Salesforce solution design and implementation, up to 8 years total.
• Significant expertise in Sales Cloud and related Salesforce technologies.
• Strong integration capabilities with external platforms (Genesys, Data Cloud).
• Experience designing and delivering end-to-end Salesforce solutions with governance and best practices.

Responsibilities

• Design and implement scalable Salesforce Sales Cloud solutions meeting business requirements.
• Lead customization across Salesforce Sales, Service, and Experience Clouds to optimize processes.
• Develop and maintain Apex classes, triggers, and Lightning Web Components (LWC).
• Integrate Salesforce with external platforms (Genesys, Data Cloud).
• Drive adoption of AI technologies, including OpenAI APIs, within Salesforce.
• Oversee territory planning, automation, and forecast management with advanced Salesforce features.
• Collaborate with cross-functional teams to gather requirements and resolve technical issues.
• Mentor junior engineers on Salesforce best practices and emerging technologies.

Skills

Leadership

Mentoring

Cross-functional collaboration

Salesforce solution design

Education

Bachelor's degree in Computer Science, Information Technology, or related discipline

Salesforce Certified Platform Developer I

Salesforce Certified Sales Cloud Consultant

Salesforce Certified App Architect

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Experience Cloud

Lightning Web Components (LWC)

Apex programming

Data Cloud integration

Genesys integration

OpenAI API integration

Salesforce Platform customization

Job description

Senior Lead Engineer

Job Requirements

Experience Range

With at least 5 years of hands-on experience in Salesforce solution design and implementation, including significant expertise in Sales Cloud and related Salesforce technologies, up to 8 years total.

Key Responsibilities

• Design and implement scalable Salesforce Sales Cloud solutions that meet business requirements and adhere to industry best practices.
• Lead customization and configuration efforts across Salesforce Sales, Service, and Experience Clouds to optimize sales processes, territory planning, and opportunity management, delivering measurable improvements in efficiency.
• Develop and maintain Apex classes, triggers, and Lightning Web Components (LWC), as well as custom agents, to extend Salesforce platform functionality.
• Integrate Salesforce with external platforms such as Genesys and Data Cloud, ensuring seamless data flow and robust system interoperability.
• Drive adoption and integration of AI technologies, including OpenAI APIs, to enhance automation, insights, and agent productivity within Salesforce.
• Oversee territory planning, sales automation, and forecast management using advanced Salesforce features, ensuring accurate and timely reporting.
• Collaborate with cross-functional teams to gather requirements, resolve technical issues, and deliver end-to-end Salesforce solutions.
• Maintain high-quality technical documentation and mentor junior engineers on Salesforce best practices and emerging technologies.

Required Skills

• Salesforce Sales Cloud
• Salesforce Service Cloud
• Salesforce Experience Cloud
• Salesforce Platform customization and configuration
• Apex programming
• Lightning Web Components (LWC)
• Agentforce development
• Custom agent frameworks on Salesforce
• Salesforce Data Cloud integration
• Genesys integration with Salesforce
• OpenAI API integration with Salesforce

Preferred Skills

• Salesforce Certified Application Architect or System Architect
• Expertise with Salesforce Data Cloud advanced features
• Hands-on experience with Salesforce DevOps tools and CI/CD pipelines
• Knowledge of advanced sales analytics and reporting in Salesforce
• Familiarity with multi-cloud Salesforce implementations
• Experience with custom agent frameworks beyond Agentforce

Desired Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a closely related discipline
• Salesforce Certified Platform Developer I or II
• Salesforce Certified Sales Cloud Consultant