Software Development Lead – R01567293

Brillio; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Brillio is seeking an experienced Salesforce Service Cloud developer with 4–6 years of hands-on experience to design and implement scalable solutions. You will work on Case Management, Digital Engagement, Field Service and Self Service modules, lead LWC and Apex development, and integrate with external systems to enable seamless data exchange.

The role involves mentoring junior developers, ensuring coding standards, and maintaining system reliability and performance while collaborating with

Qualifications

• 4–6 years of software development experience with Salesforce Service Cloud.
• Experience designing and implementing Case Management, Digital Engagement, Field Service, and Self Service.

Responsibilities

• Design and develop scalable Salesforce Service Cloud solutions for Case Management, Digital Engagement, Field Service and Self Service.
• Lead Lightning Web Components, Apex, Flows, and Platform Events implementations.
• Integrate with external systems using APIs and middleware.
• Collaborate with cross-functional teams to deliver Portal UI/UX.
• Troubleshoot issues and maintain system reliability and performance.
• Mentor junior developers on coding standards, testing, and deployment.
• Monitor platform performance and recommend scalability and security improvements.

Skills

Salesforce Service Cloud Case Mana

Salesforce Service Cloud Digital Eng

Salesforce Service Cloud Field Service

Salesforce Service Cloud Self Service

Apex programming

Platform Events

Education

Bachelor's degree in Computer Science / IT

Salesforce Certified Service Cloud Consultant

Salesforce Certified Platform Developer I

Job description

Experience Range

4 to 6 years of experience in software development, including substantial hands‑on expertise with Salesforce Service Cloud and related technologies

Key Responsibilities

• Design and develop scalable solutions on Salesforce Service Cloud, focusing on Case Management, Digital Engagement, Field Service, and Self Service modules to drive operational excellence
• Lead the implementation of Lightning Web Components (LWC), Apex classes, Flows, and Platform Events to enhance business processes and user experience, ensuring timely delivery of project milestones
• Integrate Salesforce Service Cloud with external systems and applications using APIs, middleware, and Salesforce DX to enable seamless data exchange and process automation
• Collaborate with cross‑functional teams to deliver high-quality Portal UI/UX, ensuring intuitive interfaces and improved user satisfaction scores
• Troubleshoot and resolve complex technical issues in Salesforce environments, maintaining system reliability and performance metrics
• Mentor and guide junior developers, promoting best practices in coding standards, testing, and deployment within Salesforce ecosystems
• Monitor and analyze platform performance, recommending and implementing enhancements to improve scalability, security, and maintainability

Required Skills

• Salesforce Service Cloud Case Management
• Salesforce Service Cloud Digital Engagement
• Salesforce Service Cloud Field Service
• Salesforce Service Cloud Self Service configuration
• Apex programming
• Platform Events

Preferred Skills

• Advanced Salesforce integrations using REST and SOAP APIs
• Portal UI/UX optimization for high user adoption
• Experience with data migration tools and strategies in Salesforce

Desired Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a closely related discipline
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Platform Developer I