Senior Lead Engineer - R01570713

Brillio; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Brillio is seeking a Senior Lead Engineer with deep Salesforce expertise to design and deliver scalable Sales Cloud solutions. You will lead cross-cloud customizations, develop Apex and LWC, and integrate with Genesys, Data Cloud, and OpenAI APIs while mentoring juniors.

You will drive AI-enabled automation and oversee sales automation, territory planning, and forecasting with advanced Salesforce features in a dynamic Mumbai-based environment.

Qualifications

• 8+ years hands-on Salesforce design and implementation experience.
• Proficient in Sales, Service, and Experience Cloud customizations and integrations.
• Strong Apex, LWC development, and data integration with external platforms.

Responsibilities

• Design and implement scalable Salesforce Sales Cloud solutions meeting requirements.
• Lead customization across Salesforce Clouds to optimize sales processes.
• Develop Apex classes, triggers, and Lightning Web Components; build custom agents.
• Integrate Salesforce with Genesys, Data Cloud, and other platforms.
• Drive AI adoption using OpenAI APIs within Salesforce.
• Oversee territory planning, automation, and forecast reporting with Salesforce.
• Collaborate with cross-functional teams to gather requirements and resolve issues.
• Maintain technical documentation and mentor junior engineers.

Skills

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Experience Cloud

Salesforce Platform customization

Apex programming

Lightning Web Components (LWC)

Agentforce development

Custom agent frameworks

Salesforce Data Cloud integration

Genesys integration

OpenAI API integration

Education

Bachelor’s degree in Computer Science or IT

Salesforce Certified Platform Developer I/II

Salesforce Certified Sales Cloud Consultant

Job description

Senior Lead Engineer

Job requirements

Experience Range: With at least 8 years of hands‑on experience in Salesforce solution design and implementation, including significant expertise in Sales Cloud and related Salesforce technologies, up to 8 years total.

Key Responsibilities

• Design and implement scalable Salesforce Sales Cloud solutions that meet business requirements and adhere to industry best practices.
• Lead customization and configuration efforts across Salesforce Sales, Service, and Experience Clouds to optimize sales processes, territory planning, and opportunity management, delivering measurable improvements in efficiency.
• Develop and maintain Apex classes, triggers, and Lightning Web Components (LWC), as well as custom agents, to extend Salesforce platform functionality.
• Integrate Salesforce with external platforms such as Genesys and Data Cloud, ensuring seamless data flow and robust system interoperability.
• Drive adoption and integration of AI technologies, including OpenAI APIs, to enhance automation, insights, and agent productivity within Salesforce.
• Oversee territory planning, sales automation, and forecast management using advanced Salesforce features, ensuring accurate and timely reporting.
• Collaborate with cross-functional teams to gather requirements, resolve technical issues, and deliver end-to-end Salesforce solutions.
• Maintain high‑quality technical documentation and mentor junior engineers on Salesforce best practices and emerging technologies.

Required Skills

• Salesforce Sales Cloud
• Salesforce Service Cloud
• Salesforce Experience Cloud
• Salesforce Platform customization and configuration
• Apex programming
• Lightning Web Components (LWC)
• Agentforce development
• Custom agent frameworks on Salesforce
• Salesforce Data Cloud integration
• Genesys integration with Salesforce
• OpenAI API integration with Salesforce

Preferred Skills

• Salesforce Certified Application Architect or System Architect
• Expertise with Salesforce Data Cloud advanced features
• Hands‑on experience with Salesforce DevOps tools and CI/CD pipelines
• Knowledge of advanced sales analytics and reporting in Salesforce
• Familiarity with multi‑cloud Salesforce implementations
• Experience with custom agent frameworks beyond Agentforce

Desired Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a closely related discipline
• Salesforce Certified Platform Developer I or II
• Salesforce Certified Sales Cloud Consultant