Software Development Lead - R01571192

Brillio 2; Bengaluru; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

Brillio 2 is seeking a Software Development Lead with 4–6 years of hands-on experience in Salesforce Sales Cloud and related technologies. The role focuses on designing, developing, and integrating advanced Salesforce Sales Cloud solutions with AI-enabled automation.

Responsibilities include leading implementation of Territory Planning, integrating with Genesys, and building scalable components using Apex, LWC, and Experience Cloud.

Qualifications

• Hands-on 4–6 years of experience with Salesforce Sales Cloud and related technologies.
• Experience with customization and integration projects.
• Bachelor's degree in CS/IT or closely related discipline and Salesforce certifications.

Responsibilities

• Lead design, development, and customization of Salesforce Sales Cloud solutions.
• Configure Territory Planning strategies within Salesforce Sales Cloud.
• Develop and enhance Salesforce Platform components using Apex, LWC, and Experience Cloud.
• Integrate Salesforce with Genesys and other third-party systems.
• Build and maintain custom agents and AI frameworks for automation.
• Collaborate with cross-functional teams for deployment and user training.
• Troubleshoot, optimize Salesforce Sales Cloud, Data Cloud, and integrations.
• Drive AI-enabled improvements to sales processes and user experience.

Skills

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Experience Cloud

Salesforce Platform customization

Apex programming

Lightning Web Components (LWC)

Genesys integration

Agentforce platform

Salesforce Data Cloud

Custom agent development

Education

Bachelor's degree in Computer Science/Information Technology

Salesforce Certified Platform Developer I or II

Salesforce Certified Sales Cloud Consultant

Salesforce Certified Application Architect (preferred)

Job description

Software Development Lead

Experience Range: With at least 4 to 6 years of hands-on experience in Salesforce Sales Cloud and related technologies, including customization and integration projects

Key Responsibilities:

• Lead the design, development, and customization of Salesforce Sales Cloud solutions, delivering optimized Opportunity Management, Sales Automation, and Forecast Management capabilities
• Configure and implement Territory Planning strategies within Salesforce Sales Cloud to maximize sales coverage and resource allocation, tracking improvements via performance metrics
• Develop and enhance Salesforce Platform components using Apex, Lightning Web Components (LWC), and Experience Cloud, ensuring scalable and maintainable solutions
• Integrate Salesforce with Genesys and other third-party systems to streamline agent workflows and improve customer service outcomes, measuring impact on response times and customer satisfaction
• Build and maintain custom agents and AI frameworks for advanced automation and data-driven decision making, monitoring adoption and effectiveness
• Collaborate with cross-functional teams to ensure seamless deployment and adoption of Sales & Service Cloud features, supporting user training and feedback collection
• Troubleshoot, optimize, and resolve technical issues related to Salesforce Sales Cloud, Data Cloud, and custom integrations, reducing downtime and improving system reliability
• Drive continuous improvement by leveraging OpenAI and other AI technologies to enhance sales processes and user experience, reporting on process enhancements

Required Skills:

• Salesforce Sales Cloud
• Salesforce Service Cloud
• Salesforce Experience Cloud
• Salesforce Platform customization
• Apex programming
• Lightning Web Components (LWC)
• Genesys integration
• Agentforce platform
• Salesforce Data Cloud
• Custom agent development

Preferred Skills:

• Expertise in AI frameworks and OpenAI integration
• Advanced skills in Territory Planning within Salesforce
• Salesforce Certified Application Architect
• Experience with large-scale Salesforce deployments

Desired Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a closely related discipline
• Salesforce Certified Platform Developer I or II
• Salesforce Certified Sales Cloud Consultant
• Salesforce Certified Application Architect (preferred)