Soft Service Executive Cum Admin

Colliers; Chennai District; On-site; INR 600,000 - 840,000; Full time

Job summary

Colliers in Chennai is seeking a Soft Service Executive Cum Admin to manage day-to-day soft services operations and administrative activities at the site. The role ensures smooth facility operations, housekeeping standards, vendor coordination, and documentation management in alignment with company policies.

The ideal candidate has 5–7 years of experience in Facility Management or Soft Services, with strong communication, coordination, and MS Office skills.

Qualifications

• Bachelor's degree in any discipline is required.
• Diploma or degree in Facility Management is an advantage.

Responsibilities

• Manage day-to-day soft services operations and administrative activities at the site.
• Coordinate housekeeping staff and monitor cleanliness standards across the facility.
• Coordinate with vendors for housekeeping supplies and consumables; monitor stock levels.
• Handle client complaints and service requests related to soft services; ensure timely resolution.
• Prepare daily, weekly, and monthly MIS reports related to facility operations.
• Support office administration, attendance records, onboarding, travel arrangements, and visitor management.
• Maintain records of assets, inventory, agreements, and statutory documents.
• Coordinate with HR, Finance, Procurement, and Operations.

Skills

Communication

Interpersonal skills

MS Office

Coordination

Vendor management

Team handling

Documentation

Education

Bachelor's Degree (Any Discipline)

Diploma/Degree in Facility Management

Tools

MS Office (Excel, Word, PowerPoint)

Job description

Position: Soft Service Executive Cum Admin
Department: Facility Management / Administration
Location: Chennai
Reporting To: Facility Manager

Job Summary

The Soft Service Executive Cum Admin is responsible for managing day-to-day soft services operations and administrative activities at the site. The role ensures smooth facility operations, housekeeping standards, vendor coordination, employee support, documentation management, and compliance with company policies and client requirements.

Key Responsibilities

Soft Services Management

• Supervise housekeeping staff and ensure high standards of cleanliness across the facility.
• Monitor daily housekeeping activities and maintain service quality.
• Conduct regular inspections of common areas, workstations, washrooms, pantry, and other facility areas.
• Coordinate with vendors for housekeeping supplies and consumables.
• Ensure adequate stock of cleaning materials, pantry items, and other consumables.
• Handle client complaints and service requests related to soft services and ensure timely resolution.
• Monitor pest control, waste management, and hygiene standards.
• Prepare daily, weekly, and monthly MIS reports related to facility operations.

Administrative Responsibilities

• Manage office administration activities and support day-to-day operations.
• Maintain employee attendance records and support onboarding formalities.
• Coordinate travel arrangements, courier services, visitor management, and office logistics.
• Maintain records of assets, inventory, agreements, and statutory documents.
• Handle purchase requisitions and coordinate procurement of office supplies.
• Ensure proper filing and documentation of invoices, bills, and vendor records.
• Support audit requirements by maintaining relevant documents and reports.
• Coordinate with internal departments such as HR, Finance, Procurement, and Operations.

Vendor Management & Compliance

• Coordinate with housekeeping, security, pest control, and other service vendors.
• Monitor vendor performance and adherence to service level agreements (SLAs).
• Verify vendor attendance, service completion, and invoice submissions.
• Ensure compliance with statutory and contractual obligations.
• Ensure compliance with company policies, client requirements, and safety guidelines.
• Support implementation of workplace health, safety, and environmental standards.
• Assist during audits, inspections, and compliance reviews.

Required Qualifications

• Bachelor's Degree in Any Discipline.
• Diploma/Degree in Facility Management will be an added advantage.

Experience

• 5 to 7 years of experience in Facility Management, Administration, or Soft Services Operations.
• Experience in handling housekeeping vendors, office administration, and client coordination preferred.

Required Skills

• Good communication and interpersonal skills.
• Strong administrative and coordination abilities.
• Knowledge of facility management processes.
• Vendor management and team handling skills.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Ability to prepare reports and maintain documentation.
• Problem-solving and customer-service orientation.

Key Performance Indicators (KPIs)

• Housekeeping audit scores.
• Client satisfaction levels.
• Timely closure of complaints/service requests.
• Vendor performance management.
• Administrative process efficiency.
• Compliance and documentation accuracy.