Facility Coordinator

Jones Lang LaSalle (JLL); Bengaluru; On-site; INR 500,000 - 750,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Bengaluru, India, seeks a Facility Coordinator - Soft Services to manage and coordinate all soft services operations within assigned facilities, ensuring a clean, safe, and well-maintained environment. The role requires strong organizational skills, vendor management capabilities, and basic technical knowledge to support seamless facility operations and occupant satisfaction.

You will supervise housekeeping, waste management, pest control, landscaping, reception

Qualifications

• Bachelor's degree or equivalent in facilities management or related field.
• 2-3 years of facilities management experience in commercial environments.
• Vendor management experience and ability to coordinate services.
• Knowledge of building systems and safety regulations.

Responsibilities

• Oversee daily soft services operations including housekeeping, waste management, pest control, landscaping, reception services and catering.
• Coordinate with vendors, monitor SLAs and KPIs, review invoices and manage costs.
• Coordinate with technical teams for minor repairs and log work orders.
• Ensure health, safety, and compliance, maintain records and respond to incidents.
• Communicate with occupants and management; prepare service delivery reports.

Skills

Vendor management

Service coordination

Stakeholder communication

Microsoft Office

Education

Bachelor's degree in facilities management, business administration, or related field

Tools

Facility management software

Building automation systems

Job description

Job Summary

The Facility Coordinator - Soft Services is responsible for managing and coordinating all soft services operations within assigned facilities to ensure a clean, safe, and well-maintained environment. This role requires strong organizational skills, vendor management capabilities, and basic technical knowledge to support seamless facility operations and enhance occupant satisfaction.

Responsibilities

• Soft Services Management: Oversee daily soft services operations including housekeeping, waste management, pest control, landscaping, reception services, and catering. Ensure all services meet established quality standards and contractual requirements. Conduct regular inspections to verify service delivery and identify areas for improvement. Manage service schedules and coordinate with vendors to minimize disruption to building occupants.
• Vendor Coordination and Management: Serve as primary point of contact for soft services vendors and contractors. Monitor vendor performance against service level agreements and KPIs. Review and approve invoices, tracking costs against budget allocations. Address service deficiencies promptly and implement corrective actions when needed.
• Basic Technical Support: Coordinate with technical services teams for minor repairs and maintenance issues. Perform basic troubleshooting of building systems including lighting, HVAC controls, and access systems. Log and track work orders through the facilities management system. Escalate technical issues requiring specialized expertise to appropriate teams.
• Health, Safety, and Compliance: Ensure all soft services activities comply with health and safety regulations. Maintain accurate records of inspections, incidents, and corrective actions. Coordinate emergency response procedures for soft services-related incidents. Support sustainability initiatives including waste reduction and recycling programs.
• Stakeholder Communication: Respond to occupant requests and complaints professionally and promptly. Provide regular updates to facility management on service performance and issues. Coordinate with building management on special events, moves, and facility changes. Prepare reports on service delivery metrics and improvement initiatives.

Required Qualifications

• Education and Experience: Bachelors degree in facilities management, business administration, or related field, or equivalent work experience. 2-3 years of experience in facilities management, preferably in commercial real estate or corporate environments. Proven track record in vendor management and service coordination.
• Technical Knowledge: Basic understanding of building systems including HVAC, lighting, plumbing, and electrical systems. Familiarity with building automation systems and facilities management software. Knowledge of health and safety regulations relevant to facility operations. Understanding of preventive maintenance principles and practices.
• Skills and Competencies: Strong organizational and multitasking abilities with attention to detail. Excellent communication and interpersonal skills for stakeholder engagement. Problem-solving mindset with ability to respond quickly to operational issues. Proficiency in Microsoft Office Suite and facility management software platforms. Budget management and cost control awareness.

Location

On-site - Bengaluru, KA

Scheduled Weekly Hours

48