Soft Service Executive

Jones Lang Lasalle Property Consultants; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Jones Lang LaSalle Property Consultants in Pune is seeking a facilities/IFM professional to manage site operations, oversee housekeeping, and coordinate with vendors for timely service delivery.

The role requires 3-5 years in IFM/Facilities/Soft Services or Admin, strong communication, and computer skills to generate routine reports and maintain service standards.

Qualifications

• 3-5 years’ experience in IFM, Facilities, Soft Services or Admin.

Responsibilities

• Site operations management and daily facilities oversight.
• Monitoring housekeeping activities and consumables provisioning.
• Interfacing with pest control and vendor management.
• Raising tickets for issues and ensuring SLA compliance.
• Preparing daily, weekly and monthly reports.

Skills

Team handling

Soft services

Computer knowledge

Communication skills

Job description

Duties & responsibilities

• Site operations management.
• Monitoring of Housekeeping related activities.
• Arrangement of all consumables and supplies for Client / VIP visits.
• Interfacing with the pest control for carrying out the pest control activities at the facility.
• Monitoring the mail room activities.
• Preparing the Daily/Weekly and Monthly reports.
• Ensuring all compliance audit documents are submitted by vendor in compliance audit site.
• Interacting with the housekeeping vendor.
• Taking facility rounds and find out snags and raising Corrigo tickets for the same.
• Follow up and close the corrigo tickets logged as per SLA.
• Effectively manage ground team to ensure an on time deliverable system.
• Routine inspection of all services to ensure performance measures are being maintained.
• Support the Assistant Workplace Manager in all administrative functions, security issues and Workplace services and any other administrative functions deemed by Client.
• Ownership of the day-to-day administration, including reports generation of the inventory tracker.
• Briefing all the housekeeping/mailroom staff during shift deployment and communicate the priorities of the day and address complaints.
• Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions.
• Communicate to the Assistant Workplace Manager all incidents issues and pending problems.
• Take rounds of the workplace regularly and fill “Don’t Walk By” and share email to all team.
• Identify issues at workplace and initiate immediate rectification actions.
• Monitoring cafeteria kitchen cleanliness, vending machines, stock maintenance and all-time availability of the same.
• Monitoring the food vendors at site.
• Soft services stores and stocks to be maintained as per standards.
• Indent monthly requirements for soft services as per the month's budget.
• Involve in Vendor staff Training & Development.
• Manage concierge requests from client through office boy.
• Manage laundry.
• Maintain artifacts asset register on quarterly basis.
• Vendor grooming and real time monitoring of services and periodic reviews and maintain performance evaluation on monthly basis.
• Ensuring vendor background checks are maintained on regular basis.
• Implementation of EHS/HSSE initiatives in the site.
• Drive the EHS/HSSE compliance programme in the managed facility.
• Ensure Client and JLL EHS/HSSE requirements are full implemented and complied with.
• Identify Risk assessment and put controls and inform the line manager
• Incident management reporting to be done

Performance objectives

• Provide Superior Client Service (weighting 50%)
• Initiative or Process Improvement in Functional Area (weighting 40%)
• Personal and Professional Development (weighting 10%)

Key skills

• Team handling experience
• Should have good working knowledge on soft services
• Computer Knowledge
• Should have good communication skills

Employee specification

• Candidate should have 3-5 years’ experience in IFM, Facilities, Soft Services, Admin.