Soft Services Executive

r3 Consultant; Mumbai; On-site; INR 486,000 - 594,000; Full time

Job summary

A leading facility management firm is looking for a dedicated Soft Services Executive to oversee housekeeping, pantry, and hygiene services in Goregaon, Mumbai. The ideal candidate should have a Bachelor's degree in relevant fields and 2-4 years of operational experience. Responsibilities include managing cleaning operations, maintaining hygiene standards, and coordinating with vendors to ensure service quality. Strong communication skills are essential. This role offers competitive compensation and career growth opportunities.

Qualifications

• 2–4 years of experience in soft services operations in commercial or hospitality environments.
• Ability to manage vendors, supervise staff, and ensure service delivery excellence.
• Knowledge of safety protocols and hygiene standards.

Responsibilities

• Supervise and monitor daily housekeeping and cleaning operations.
• Ensure cleanliness and hygiene standards are maintained.
• Coordinate with vendors to address service quality.
• Oversee waste disposal and hygiene compliance activities.
• Handle service requests related to soft services.

Skills

Communication skills

Interpersonal skills

Vendor management

Housekeeping SOPs knowledge

Service delivery excellence

Education

Bachelor’s degree or diploma in Hotel Management or Facility Management

Tools

CAFM/Facility Management tools

Job description

Job Title: Soft Services Executive

Location: Goregaon, Mumbai

Salary: ₹5,40,000 per annum

Department: Facility Management

Reporting To: Soft Services Manager / Facility Head

Job Summary

We are seeking a dedicated and detail-oriented Soft Services Executive to manage and supervise daily soft services operations. This role includes oversight of housekeeping, pantry, waste management, pest control, and general hygiene, ensuring a clean and welcoming environment for tenants and visitors.

Key Responsibilities

• Supervise and monitor daily housekeeping, pantry, and cleaning operations.
• Ensure cleanliness and hygiene standards are consistently maintained across all common areas.
• Coordinate with vendors and housekeeping staff to address service quality and performance.
• Oversee waste disposal, pest control schedules, and hygiene compliance activities.
• Handle client/tenant service requests related to soft services and resolve them promptly.
• Conduct routine inspections and audits to identify gaps and implement corrective actions.
• Maintain inventory and stock records of cleaning materials and pantry supplies.
• Prepare daily/weekly reports on soft services performance and issues.

Requirements

• Bachelor’s degree or diploma in Hotel Management, Facility Management, or related field.
• 2–4 years of experience in soft services operations in commercial or hospitality environments.
• Good communication and interpersonal skills.
• Knowledge of housekeeping SOPs, safety protocols, and hygiene standards.
• Ability to manage vendors, supervise staff, and ensure service delivery excellence.

Preferred Qualifications

• Experience in managing services in Grade-A commercial properties or business parks.
• Familiarity with CAFM/Facility Management tools and checklists.