Soft Service Executive

Brigade Group; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Brigade Group is seeking an experienced Housekeeping Supervisor to oversee daily housekeeping operations across corporate facilities in Bengaluru. You will supervise staff, ensure washroom hygiene, manage consumables, and coordinate with clients to uphold service standards.

The role requires 2–5 years in facilities management, familiarity with audits, vendor coordination, and safe chemical handling. A diploma in hotel or facility management is preferred.

Qualifications

• Graduate in any discipline.
• Diploma in Hotel Management, Facility Management, or Hospitality Management preferred.

Responsibilities

• Monitor daily housekeeping activities across common areas, offices, lobbies, cafeterias, and washrooms.
• Conduct routine inspections to ensure cleanliness standards are maintained.
• Ensure cleaning schedules are followed effectively.
• Verify completion of daily housekeeping tasks.
• Conduct regular washroom inspections.
• Ensure availability of consumables such as tissue paper, hand wash, and air fresheners.
• Monitor odor control and cleanliness standards.
• Address hygiene-related complaints promptly.
• Supervise housekeeping staff deployment and attendance.
• Ensure grooming standards and PPE compliance.
• Conduct daily briefings and toolbox talks.
• Monitor staff performance and productivity.
• Attend and resolve client complaints related to housekeeping and soft services.
• Conduct routine client walkthroughs.
• Ensure timely closure of service requests.
• Maintain positive client relationships.
• Coordinate with housekeeping, pest control, and landscaping contractors.
• Monitor vendor performance against agreed SLAs.
• Ensure compliance with contractual requirements.
• Perform daily area inspections and quality audits.
• Identify service gaps and implement corrective actions.
• Maintain audit records and reports.
• Support internal and external audits.
• Monitor stock levels of housekeeping consumables and chemicals.
• Maintain inventory records.
• Raise material requisitions as required.
• Prevent wastage through proper monitoring and control.
• Ensure safe handling and storage of chemicals.
• Verify use of PPE by housekeeping staff.
• Report unsafe practices and conditions.
• Support implementation of EHS standards.
• Ensure proper segregation of waste.
• Monitor waste collection and disposal activities.
• Support sustainability and recycling initiatives.
• Housekeeping Audit Score
• Washroom Hygiene Compliance
• Client Complaint Resolution Time
• SLA Achievement
• Consumable Usage Control
• Vendor Performance Compliance
• Staff Attendance & Productivity
• Safety and PPE Compliance

Skills

Housekeeping Management

Washroom Hygiene Standards

Vendor Coordination

Stock & Inventory Management

Quality Audits

MS Excel

MS Word

PowerPoint

Education

Graduate in any discipline

Diploma in Hotel Management

Diploma in Facility Management

Diploma in Hospitality Management

Tools

MS Excel

Word

PowerPoint

Job description

Key Responsibilities

Housekeeping Operations

• Monitor daily housekeeping activities across common areas, offices, lobbies, cafeterias, and washrooms.
• Conduct routine inspections to ensure cleanliness standards are maintained.
• Ensure cleaning schedules are followed effectively.
• Verify completion of daily housekeeping tasks.

Washroom Hygiene Management

• Conduct regular washroom inspections.
• Ensure availability of consumables such as tissue paper, hand wash, and air fresheners.
• Monitor odor control and cleanliness standards.
• Address hygiene-related complaints promptly.

Manpower Supervision

• Supervise housekeeping staff deployment and attendance.
• Ensure grooming standards and PPE compliance.
• Conduct daily briefings and toolbox talks.
• Monitor staff performance and productivity.

Client Coordination

• Attend and resolve client complaints related to housekeeping and soft services.
• Conduct routine client walkthroughs.
• Ensure timely closure of service requests.
• Maintain positive client relationships.

Vendor Management

• Coordinate with housekeeping, pest control, and landscaping contractors.
• Monitor vendor performance against agreed SLAs.
• Ensure compliance with contractual requirements.

Quality Audits & Inspections

• Perform daily area inspections and quality audits.
• Identify service gaps and implement corrective actions.
• Maintain audit records and reports.
• Support internal and external audits.

Inventory & Consumables Management

• Monitor stock levels of housekeeping consumables and chemicals.
• Maintain inventory records.
• Raise material requisitions as required.
• Prevent wastage through proper monitoring and control.

Safety & Compliance

• Ensure safe handling and storage of chemicals.
• Verify use of PPE by housekeeping staff.
• Report unsafe practices and conditions.
• Support implementation of EHS standards.

Waste Management

• Ensure proper segregation of waste.
• Monitor waste collection and disposal activities.
• Support sustainability and recycling initiatives.

Key Performance Indicators (KPIs)

• Housekeeping Audit Score
• Washroom Hygiene Compliance
• Client Complaint Resolution Time
• SLA Achievement
• Consumable Usage Control
• Vendor Performance Compliance
• Staff Attendance & Productivity
• Safety and PPE Compliance

Educational Qualification

• Graduate in any discipline.
• Diploma in Hotel Management, Facility Management, or Hospitality Management preferred.

Experience

• 2 to 5 years of experience in housekeeping or soft services within:
• IT Parks
• Commercial Buildings
• Corporate Offices
• Hospitals
• Hotels
• Shopping Malls

Skills Required

Technical Skills

• Housekeeping Management
• Washroom Hygiene Standards
• Vendor Coordination
• Stock & Inventory Management
• Quality Audits
• MS Excel, Word, and PowerPoint

Behavioral Skills

• Good Communication Skills
• Client Management
• Leadership & Team Handling
• Problem Solving
• Attention to Detail
• Time Management

Role & responsibilities

Preferred candidate profile

Perks and benefits