SM-DST Professional

IIFL Home Finance; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

IIFL Home Finance in Bengaluru seeks a senior branch leader to drive sales and grow home loan mortgage business. You will manage a sales team, develop market connections, and forge partnerships to expand customer acquisition while ensuring compliance and portfolio quality.

The role emphasizes cross-selling, process improvements with risk teams, and delivering excellent customer experience across all branch activities, including collections leadership for acquired portfolios.

Qualifications

• 25 years of experience in Home Loan or Mortgage Sales within BFSI/NBFC; exposure to Loans Against Property preferred
• Minimum Graduate
• Strong local market knowledge and regional network
• Direct customer acquisition and channel sales experience

Responsibilities

• Manage overall branch sales operations, including business development, customerservice, and compliance
• Drive home loan business growth through direct sourcing, connectors, builder tie-ups, and open-market channels
• Build and maintain strong customer and builder relationships to maximize business value and cross-sell opportunities
• Lead, train, and motivate the sales team; recruit high-performing talent while fostering engagement
• Develop and implement strategies to achieve branch sales targets
• Monitor branch portfolio performance and implement corrective measures
• Ensure adherence to regulatory guidelines, internal policies, and audit requirements
• Collaborate with Operations and Risk teams to streamline loan processes, maintain portfolio quality, and control NPAs
• Oversee collections for acquired portfolios to ensure healthy asset quality
• Track market trends, competitive activities, and customer feedback; recommend strategies to enhance business outcomes
• Execute promotional campaigns, contests, and innovative initiatives to boost customer acquisition

Skills

Leadership

Business development

Negotiation

Networking

Interpersonal skills

Communication

Problem-solving

Excel

Sales MIS tools

Education

Graduate degree

Tools

Sales MIS tools

Job description

Job Purpose:

The role is responsible forleading branch operations and driving business growth for home loan andmortgage products. It involves achieving sales targets through team management,market development, and strategic partnerships. The position focuses on expandingcustomer acquisition, ensuring compliance, maintaining portfolio quality, anddelivering a superior customer experience across all branch activities

Key Responsibilities:

• Manageoverall branch sales operations, including business development, customerservice, and compliance
• Drivehome loan business growth through direct sourcing, connectors, builder tie-ups, and open-marketchannels
• Buildand maintain strong customer and builder relationships to maximize businessvalue and cross-sell opportunities
• Lead,train, and motivate the sales team; recruit high-performing talent whilefostering engagement
• Developand implement strategies to achieve branch sales targets
• Monitorbranch portfolio performance and implement corrective measures
• Ensureadherence to regulatory guidelines, internal policies, and audit requirements
• Collaboratewith Operations and Risk teams to streamline loan processes, maintain portfolioquality, and control NPAs
• Overseecollections for acquired portfolios to ensure healthy asset quality
• Trackmarket trends, competitive activities, and customer feedback; recommendstrategies to enhance business outcomes
• Executepromotional campaigns, contests, and innovative initiatives to boost customeracquisition

Skills Required:

• Provenability to lead sales teams and manage branch-level PL
• Strongbusiness development, networking, negotiation, and influencing skills
• Excellentinterpersonal, communication, and problem-solving abilities
• Highmotivation, self-starter attitude, and bias for action in a high-performanceenvironment
• Stronganalytical skills to track performance and drive profitability
• Workingknowledge of Excel and sales MIS tools

Educational Qualifications and Experience:

• 25years of experience in Home Loan or Mortgage Sales within BFSI/NBFC; exposureto Loans Against Property preferred
• Priorexperience in direct customer acquisition and channel sales; strong localmarket knowledge and established regional network
• Minimum Graduate