Shift Manager

Heisetasse Beverages; Jewar; On-site; INR 180,000 - 240,000; Full time

Job summary

Heisetasse Beverages in India seeks a proactive Cafe Shift Manager to oversee day-to-day operations, lead barista and team, and ensure product quality, service standards and customer experience.

You will handle customer queries, monitor sales and inventory, manage cash handling and POS, conduct shift briefings, ensure hygiene and SOPs, and drive suggestive selling to grow cafe sales.

Responsibilities

• Oversee day-to-day cafe operations during the assigned shift.
• Lead and support the barista and team to ensure smooth operations.
• Ensure product quality, recipe adherence, service standards and customer experience.
• Handle customer queries, feedback and complaints and resolve issues.
• Monitor sales, productivity, inventory and wastage.
• Manage cash handling, POS operations and shift reconciliation.
• Conduct shift briefings, allocate tasks and ensure handovers.
• Maintain hygiene, grooming, food safety and SOP compliance.
• Ensure timely replenishment of stock, merchandise and displays.
• Follow equipment SOPs and report maintenance needs.
• Drive suggestive selling and support cafe sales growth.
• Coach and train team members and support their development.

Job description

Role & responsibilities :

• Manage the day-to-day caf operations during the assigned shift.
• Lead, deploy and support the Barista/team members to ensure smooth operations.
• Ensure product quality, recipe adherence, service standards and customer experience.
• Handle customer queries, feedback and complaints and resolve operational issues.
• Monitor sales, productivity, inventory and wastage.
• Ensure proper cash handling, POS operations and shift reconciliation.
• Conduct shift briefings, allocate responsibilities and ensure proper shift handovers.
• Maintain hygiene, grooming, food safety and SOP compliance.
• Ensure timely replenishment of caf stock, merchandise and display units.
• Follow equipment SOPs and report maintenance issues for timely resolution.
• Drive suggestive selling and help improve caf sales.
• Coach and train team members on the job and support their development.
• Escalate critical people, operational or maintenance issues to the Store Manager.
• Create a safe, clean and positive workplace and take ownership of the overall shift.