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Prepare and serve coffee, espresso-based drinks, tea, and specialty beverages according to recipes and quality standards
Operate coffee machines, grinders, and related equipment safely and efficiently
Heat/assemble light food items and snacks as required
Ensure consistency in taste, presentation, and portion control
Greet guests warmly and provide prompt, courteous service
Take orders accurately and handle transactions (POS/cashless systems)
Address customer questions, preferences, and special requests
Resolve basic service concerns professionally and elevate when necessary
Maintain cleanliness and sanitation of workstations, counters, and dining areas
Follow food safety, hygiene, and health compliance standards
Restock supplies, ingredients, and disposables
Monitor inventory and communicate replenishment needs
Support opening and closing procedures
Adhere to client site policies, dress code, and security procedures
Coordinate with the on-site hospitality/operations team
Represent the company positively within the client’s workplace