Shift Supervisor

Starbucks; Vellore, Bengaluru; On-site; INR 280,000 - 420,000; Full time

Job summary

Tata Starbucks seeks a store operations professional to manage shifts, openings and closings, and maintain service standards at the Vellore location. You will ensure quality beverages and food while upholding health and safety guidelines and store policies.

You will coach and develop team members, foster a positive learning environment, and deliver a welcoming Third Place experience for every customer. Flexibility with hours is expected to support busy periods.

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Tata Starbucks and executes store operations during scheduled shifts; organizes openings and closing duties as assigned
• Provides quality beverages, whole beans and food products consistently for all customers by adhering to all recipe and presentation standards; or customized for customers, including changes such as temperature, quantity of ingredients or substituted ingredients
• Follows health, safety and sanitation guidelines for all products and ensures shift team follows Tata Starbucks store operating policies, procedures and standards, including cash register/management practices as well as store safety and security, and ensures the safety of all other partners during each shift
• Discovers and anticipates customer and store needs by constantly evaluating environment and customers for cues
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with customers/responding to their needs through clear and pleasant communication; communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed; provides feedback to store manager on partner performance during shift
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance & contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
• Recognizes and reinforces individual and team accomplishments by using existing organizational methods and by collaborating with store manager to find new, create and effective methods of recognition
• Maintains regular and punctual attendance and meets required dress code
• Works flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns

Job description

Role & responsibilities

Acts with integrity, honesty and knowledge that promote the culture, values and mission of Tata Starbucks and executes store operations during scheduled shifts; organizes openings and closing duties as assigned

• Provides quality beverages, whole beans and food products consistently for all customers by adhering to all recipe and presentation standards; or customized for customers, including changes such as temperature, quantity of ingredients or substituted ingredients
• Follows health, safety and sanitation guidelines for all products and ensures shift team follows Tata Starbucks store operating policies, procedures and standards, including cash register/management practices as well as store safety and security, and ensures the safety of all other partners during each shift
• Discovers and anticipates customer and store needs by constantly evaluating environment and customers for cues
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with customers/responding to their needs through clear and pleasant communication; communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed; provides feedback to store manager on partner performance during shift
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance & contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
• Recognizes and reinforces individual and team accomplishments by using existing organizational methods and by collaborating with store manager to find new, create and effective methods of recognition
• Maintains regular and punctual attendance and meets required dress code
• Works flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns