Shift Manager

Wow Momo Foods; Indore; On-site; INR 300,000 - 420,000; Full time

Job summary

Wow Momo Foods is seeking a Shift Operations Manager in Indore to lead daily store activities, ensuring food preparation, service quality and hygiene per SOPs. The role oversees a large team, drives guest satisfaction, and manages stock, billing and safety protocols to maintain high standards.

The position requires strong leadership, excellent customer service, solid communication, and decision-making abilities, with a focus on efficient operations and team motivation in a fast-paced QSR

Qualifications

• Strong leadership and team handling required.
• Excellent customer service skills essential.
• Good communication abilities.
• Proficient problem-solving and decision-making.

Responsibilities

• Manage end-to-end store operations during the shift, ensuring SOP-aligned food prep, service and hygiene.
• Provide prompt, friendly customer service and resolve complaints or escalate as needed.
• Supervise a large team (610 staff), allocate duties, ensure grooming, attendance and training.
• Monitor inventory, stock levels, wastage and implement FIFO/FEFO practices.
• Oversee billing at POS, handle cash/card/UPI, and assist in daily cash reconciliation.
• Ensure adherence to safety, hygiene standards and safety protocols.

Skills

Leadership

Team management

Customer service

Communication

Problem solving

POS handling

QSR operations

Safety & hygiene knowledge

Tools

POS system

Job description

Role & responsibilities

1. Shift Operations Management

• Manage end-to-end store operations during the shift.
• Ensure food preparation, service, and hygiene standards as per SOP.
• Conduct pre-shift briefings to allocate tasks and responsibilities.
• Maintain store cleanliness, workstation readiness, and equipment functioning.

2. Customer Service & Experience

• Ensure prompt and friendly customer service at all times.
• Resolve customer complaints or elevate to ARM/RM when required.
• Maintain high order accuracy, speed of service, and guest satisfaction.

3. Team Management (610 Staff Members)

• Supervise Team Members and allocate duties (cashier, service, kitchen, delivery).
• Ensure grooming, discipline, and attendance adherence.
• Train new staff on SOPs, safety, service flow, and product knowledge.
• Maintain team motivation and a positive working environment.

4. Inventory & Stock Handling

• Monitor consumption and ensure minimal wastage during the shift.
• Check and maintain sufficient stock of raw materials and packaging items.
• Update shift-wise stock counts, variances, and report discrepancies.
• Ensure FIFO/FEFO practices are followed.

5. Cash & Billing Management

• Oversee billing operations and ensure accuracy at POS.
• Handle cash, card, UPI transactions, and maintain shift cash summary.
• Support the manager in daily cash reconciliation and deposit processes.

6. Compliance & Safety

• Ensure adherence to FSSAI, safety, and hygiene standards.
• Implement fire safety protocols and conduct basic checks.
• Maintain shift checklists, temperature logs, and compliance documents.

Preferred candidate profile

• Strong leadership & team handling
• Excellent customer service
• Good communication skills
• Problem-solving & decision-making abilities
• Basic computer & POS handling
• Knowledge of QSR operations preferred