Shift Manager

Delifrance India; Ludhiana; On-site; INR 350,000 - 550,000; Full time

Job summary

Delifrance India in Ludhiana is seeking a dedicated Shift Manager to oversee daily operations, supervise staff, and ensure compliance with health and safety standards.

You will monitor inventory, drive customer satisfaction, and coordinate with kitchen and service teams to maintain smooth service during peak hours. The role demands strong leadership, communication, and problem-solving in a fast-paced F&B setting.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Ability to work flexible hours, including evenings and weekends.
• Bachelor's degree in Hospitality Management or related field is preferred.

Responsibilities

• Maintains inventory.
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines.
• Reviews restaurant results to identify successes and areas for improvement.
• Ensures that restaurant upholds operational and brand standards.
• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings.
• Provides coaching and feedback to Team Members to increase the restaurant team's capabilities.

Skills

Communication skills

Interpersonal skills

Fast-paced environment

Problem-solving

Decision-making

Flexibility with hours

Education

Bachelor's degree in Hospitality Management or related field

Job description

Role Description

The Shift Manager will be responsible for managing daily operations, supervising and training staff, ensuring compliance with health and safety regulations, monitoring inventory levels, and ensuring customer satisfaction.

Roles & Responsibilities

• Performs duties of the Team Member when necessary

Duties And Responsibilities

• Maintains inventory
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Reviews restaurant results to identify successes and areas for improvement
• Ensures that restaurant upholds operational and brand standards
• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings
• Provides coaching and feedback to Team Members to increase the restaurant team's capabilities

Qualifications

• Worked in the F&B industry, especially QSR, Bakery, and Coffee Chains
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving and decision-making skills
• Ability to work flexible hours, including evenings and weekends
• Bachelor's degree in Hospitality Management or related field is preferred