Shift Manager

INOX; Delhi; On-site; INR 279,000 - 469,000; Full time

Job summary

INOX in Delhi is seeking a store supervisor to oversee daily operations across guest services, hygiene, cash handling, inventory, and team supervision. You will ensure prompt, courteous service, manage complaints, and drive upselling while maintaining SOPs.

As shifts run across kitchen, counter, and delivery, you will coordinate staff rosters, monitor stock and equipment, and keep the outlet ready to shine. Prior hospitality experience is preferred.

Responsibilities

• Guest experience: ensure prompt, courteous service; handle complaints; drive upselling; uphold SOPs.
• Hygiene & compliance: maintain FSSAI and brand standards; run routine cleanliness and safety checks.
• Cash, inventory & reporting: daily sales records and cash reconciliation; stock control and audits; shift reports.
• Team leadership: lead, train and give feedback to the team; prepare rosters; manage attendance and manpower.
• Store operations: supervise kitchen, counter and delivery during the shift; monitor stock and equipment; keep the outlet ready.

Job description

• Guest experience: ensure prompt, courteous service; handle complaints; drive upselling; uphold SOPs.
• Hygiene & compliance: maintain FSSAI and brand standards; run routine cleanliness and safety checks.
• Cash, inventory & reporting: daily sales records and cash reconciliation; stock control and audits; shift reports.
• Team leadership: lead, train and give feedback to the team; prepare rosters; manage attendance and manpower.
• Store operations: supervise kitchen, counter and delivery during the shift; monitor stock and equipment; keep the outlet ready.