Shift Incharge

bigbasket; Pune District; On-site; INR 300,000 - 540,000; Full time

Job summary

bigbasket in Pune is seeking a Dispatch Operations Supervisor to manage daily dispatch activities across shifts, ensure orders depart within SLA, and monitor picking, sorting, and loading for accuracy.

You will allocate staff, plan vehicles, verify documents, and coordinate with Sales, Warehouse, Transport, and Customer Service to resolve issues while upholding safety and SOPs.

Qualifications

• Experience in FMCG or B2B distribution operations.
• Knowledge of dispatch planning, order fulfillment, and transportation coordination.
• Basic knowledge of MS Excel and WMS systems.

Responsibilities

• Manage and monitor daily dispatch operations during the assigned shift.
• Ensure orders are dispatched within SLA and delivery timelines.
• Allocate manpower and plan vehicle utilization.
• Coordinate with Sales, Warehouse, Transport, and Customer Service.
• Conduct shift handovers and report performance to management.

Skills

Dispatch planning

Team management

MS Excel

WMS

Communication

Problem-solving

Shift operations

Rotational shifts

Tools

WMS systems

MS Excel

Job description

Role & responsibilities

• Manage and monitor daily dispatch operations during the assigned shift.
• Ensure all customer orders are dispatched within the defined SLA and delivery timelines.
• Monitor order picking, sorting, staging, and loading activities to ensure dispatch accuracy.
• Allocate manpower to different dispatch activities based on workload and operational requirements.
• Ensure proper vehicle planning, loading sequence, and vehicle utilization.
• Verify order quantities, invoices, delivery challans, and other dispatch-related documents.
• Ensure proper loading practices to prevent product damage, shortage, and loss during transportation.
• Monitor pending orders, delayed dispatches, and ensure timely closure of all dispatch activities.
• Coordinate with Sales, Warehouse, Transport, and Customer Service teams to resolve operational issues.
• Ensure all dispatch-related system transactions are completed accurately and on time.
• Monitor and control dispatch errors, damages, shortages, and customer complaints.
• Conduct shift handovers and communicate pending activities, operational issues, and performance updates to the next shift.
• Ensure adherence to safety guidelines, operational SOPs, and company policies.
• Maintain discipline, productivity, and performance of dispatch team members.
• Prepare daily shift reports and provide operational updates to the reporting manager.

Preferred candidate profile

• Experience in FMCG or B2B distribution operations preferred.
• Knowledge of dispatch planning, order fulfillment, and transportation coordination.
• Basic knowledge of WMS systems and MS Excel.
• Strong team management, communication, and problem-solving skills.
• Ability to manage shift operations in a fast-paced environment.
• Willingness to work in rotational shifts, including weekends, as per business requirements.