Shift Incharge

Peoplex360; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Peoplex360 in Bengaluru, India invites applications for a Shift Operations Manager to oversee daily dark store activities, ensuring timely order fulfilment and efficient team coordination.

You will drive inventory accuracy, adherence to SLAs, and safety standards while collaborating with delivery partners and internal teams to minimize errors and delays. Prior experience in retail or e-commerce operations is preferred.

Responsibilities

• Shift Operations Management: Manage daily dark store operations and ensure smooth functioning throughout the assigned shift.
• Order Fulfilment: Ensure orders are picked, packed, and dispatched within the defined TAT (Turnaround Time).
• Team Management: Allocate tasks to pickers, packers, loaders, and other store associates while monitoring their productivity.
• Inventory Management: Monitor stock availability, inventory accuracy, inward stock, put-away, replenishment, and cycle counts.
• SLA & TAT Management: Ensure orders are processed within defined SLA timelines and minimize order delays.
• Manpower Planning: Manage shift-wise manpower allocation, attendance, shift rosters, and workforce utilization.
• Customer Experience: Minimize order cancellations, wrong items, missing items, and customer complaints.
• Quality Control: Ensure proper picking, packing, product quality, expiry checks, and adherence to operational SOPs.
• MIS & Reporting: Prepare daily shift reports covering order volume, productivity, attendance, inventory discrepancies, and operational performance.
• Coordination: Coordinate with delivery partners, warehouse teams, city operations teams, and other internal stakeholders.
• Problem Resolution: Handle real-time operational challenges such as manpower shortages, inventory mismatches, system issues, and order backlogs.
• Safety & Compliance: Ensure adherence to workplace safety, hygiene standards, and company policies.

Job description

Key Roles & Responsibilities:

• 1. Shift Operations Management: Manage daily dark store operations and ensure smooth functioning throughout the assigned shift.
• 2. Order Fulfilment: Ensure orders are picked, packed, and dispatched within the defined TAT (Turnaround Time).
• 3. Team Management: Allocate tasks to pickers, packers, loaders, and other store associates while monitoring their productivity.
• 4. Inventory Management: Monitor stock availability, inventory accuracy, inward stock, put-away, replenishment, and cycle counts.
• 5. SLA & TAT Management: Ensure orders are processed within defined SLA timelines and minimize order delays.
• 6. Manpower Planning: Manage shift-wise manpower allocation, attendance, shift rosters, and workforce utilization.
• 7. Customer Experience: Minimize order cancellations, wrong items, missing items, and customer complaints.
• 8. Quality Control: Ensure proper picking, packing, product quality, expiry checks, and adherence to operational SOPs.
• 9. MIS & Reporting: Prepare daily shift reports covering order volume, productivity, attendance, inventory discrepancies, and operational performance.
• 10. Coordination: Coordinate with delivery partners, warehouse teams, city operations teams, and other internal stakeholders.
• 11. Problem Resolution: Handle real-time operational challenges such as manpower shortages, inventory mismatches, system issues, and order backlogs.
• 12. Safety & Compliance: Ensure adherence to workplace safety, hygiene standards, and company policies.