ServiceNow Test Lead

Cloudxtreme; Hyderabad, Pune District, Bengaluru; Hybrid; INR 1,200,000 - 1,600,000; Full time

Job summary

Cloudxtreme in Hyderabad, India seeks a ServiceNow QA professional focused on the CSM module to design and execute integration tests with REST and SOAP APIs. You will work with Postman and SoapUI to validate JSON/XML payloads and ensure ITSM/CSM workflows like incidents, cases, and requests are accurate.

Familiarity with test management and defect tracking tools is expected, with awareness of JavaScript for basic scripting validation.

Qualifications

• Strong knowledge of ServiceNow platform, especially CSM module.
• 2

Skills

ServiceNow

REST/SOAP APIs

ITSM/CSM workflows

Test management & defect tracking

JSON/XML validation

JavaScript

ServiceNow ATF

Agile/Scrum

CRM integrations

ServiceNow certification

Tools

Postman

SoapUI

Job description

Role & responsibilities

Required Skills

• Strong knowledge of ServiceNow platform, especially CSM module
• Experience in integration testing (REST/SOAP APIs)
• Hands-on experience with:
• Postman
• SoapUI
• Understanding of ITSM/CSM workflows(incident, case, request)
• Knowledge of test management and defect tracking tools
• Familiarity with JSON, XML, and API payload validation
• Basic knowledge of JavaScript(for ServiceNow scripting validation)

Preferred Qualifications

• Experience with ServiceNow ATF (Automated Test Framework)
• Knowledge of Agile/Scrum methodology
• Exposure to integrations with CRM tools (e.g., Salesforce)
• ServiceNow certification (CSA / CSM preferred)