ServiceNow Tech Lead

SWITS DIGITAL Private Limited; Bengaluru Urban; On-site; INR 1,800,000 - 2,500,000; Full time

Job summary

A leading tech solutions company is seeking an experienced ServiceNow Tech Lead to lead end-to-end solution architecture, development, and governance within the ServiceNow platform. The ideal candidate will manage CSM implementations, mentor junior developers, and provide technical guidance on best practices, ensuring high-quality outcomes. Strong expertise in ServiceNow, particularly in the CSM module, along with 10+ years of relevant experience is essential. This role is crucial for maintaining the integrity and innovation of the platform.

Qualifications

• 10+ years of experience in ServiceNow.
• Strong expertise in CSM module.
• Advanced knowledge of Flow Designer.
• Experience in CMDB basics and ServiceNow data model.
• Strong leadership and stakeholder communication skills.

Responsibilities

• Lead ServiceNow CSM implementations and enhancements.
• Design and review complex flows, business rules, client scripts, and UI policies.
• Provide technical guidance on ServiceNow data models and CMDB.
• Oversee platform architecture and integration design.
• Mentor junior developers and conduct code reviews.
• Ensure adherence to platform best practices and standards.
• Collaborate with cross-functional teams and stakeholders.

Skills

CSM

Flow Design

Business Rules

Client Scripts

UI Policies

Job description

Job Title: ServiceNow Tech Lead

Location: Chennai, Hyderabad, Bangalore, Pune, Mumbai, Noida

Experience: 10+ Years

Primary Skills: CSM, Flow Design, Business Rules, Client Scripts, UI Policies

Role Overview

We are seeking an experienced ServiceNow Tech Lead to drive end-to-end solution architecture, development, and governance within the ServiceNow platform. The candidate will lead technical teams and ensure best practices across CSM implementations.

Responsibilities

• Lead ServiceNow CSM implementations and enhancements.
• Design and review complex flows, business rules, client scripts, and UI policies.
• Provide technical guidance on ServiceNow data models and CMDB.
• Oversee platform architecture and integration design.
• Mentor junior developers and conduct code reviews.
• Ensure adherence to platform best practices and standards.
• Collaborate with cross-functional teams and stakeholders.

Mandatory Skills

• 10+ years of ServiceNow experience.
• Strong expertise in CSM module.
• Advanced knowledge of Flow Designer.
• Experience in CMDB basics and ServiceNow data model.
• Strong leadership and stakeholder communication skills.