ServiceNow Architect

SWITS DIGITAL Private Limited; Bengaluru Urban; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

SWITS DIGITAL Private Limited in India is seeking a seasoned ServiceNow Technical Lead / Architect to steer the design, development, implementation and ongoing maintenance of complex ServiceNow solutions for multiple client engagements. You will combine hands-on technical expertise with solution architecture to deliver scalable platforms.

You will mentor a team of 8+ ServiceNow professionals, review architectures, and guide development across custom scripts, workflows, integrations, data

Qualifications

• 12+ years of experience in ServiceNow or related IT platforms.
• Leading technical teams and delivering complex ServiceNow projects.
• Strong hands-on technical expertise in configuration, scripting, and integrations.

Responsibilities

• Lead, mentor, and develop a team of 8+ ServiceNow resources.
• Architect, design, and develop complex ServiceNow solutions.
• Configure and customize ServiceNow apps including workflows, reports, and catalog items.

Skills

ServiceNow Platform

Architectural Design

Team Leadership

REST/SOAP APIs

IntegrationHub

Scripting: JavaScript

UI Policies/Business Rules

Data Migration

Client Communication

SDLC/Agile

Tools

Flow Designer

Transform Maps

Script Includes

Job description

Job Description: ServiceNow Technical Lead / Architect

Experience :12+ years

Location : Pune, Indore, Hyderabad, Bangalore

Job Summary

We are looking for an experienced ServiceNow Technical Lead / Architect to lead the design, development, implementation, and maintenance of complex solutions on the ServiceNow platform. The ideal candidate should have strong hands‑on technical expertise, solution architecture capabilities, and proven experience leading technical teams, managing multiple projects, and delivering scalable solutions aligned with business requirements.

Key Responsibilities

• Lead, mentor, and develop a team of 8+ ServiceNow technical resources, ensuring effective delivery and continuous skill development.
• Architect, design, and develop complex ServiceNow solutions for new implementations, enhancements, and application sustenance.
• Review architecture and design deliverables, providing technical guidance and SME support to project teams.
• Configure and customize ServiceNow applications, including screen tailoring, workflows, reports, catalog items, and request management.
• Develop and maintain custom scripts, business rules, client scripts, UI policies, script includes, and other platform components.
• Design and implement integrations between ServiceNow and third‑party applications using REST APIs, SOAP APIs, and other integration methods.
• Manage data imports, transformations, and data migration activities.
• Gather and analyze business requirements, translate them into technical specifications, and deliver appropriate solutions.
• Develop and roll out new application modules, workflows, service catalog requests, and platform enhancements.
• Provide escalated technical support, troubleshoot complex issues, and guide team members during implementations.
• Manage multiple projects of varying sizes, ensuring quality, timelines, and alignment with client expectations.
• Prepare and maintain technical documentation, solution designs, implementation plans, and knowledge‑transfer materials.
• Conduct technical reviews, demonstrations, and stakeholder discussions to communicate solutions effectively.
• Research new ServiceNow features and emerging technologies to recommend improvements and industry best practices.
• Ensure solutions comply with organizational standards, security requirements, platform best practices, and quality guidelines.
• Support Agile/Scrum delivery, SDLC activities, and continuous improvement initiatives.

Required Technical Skills

• Strong hands‑on experience with the ServiceNow platform, including configuration, customization, and application development.
• Experience designing and delivering complex technical solutions on ServiceNow.
• Proficiency in ServiceNow scripting, including JavaScript, Business Rules, Client Scripts, Script Includes, and UI Policies.
• Experience developing workflows, Flow Designer flows, Service Catalog items, and approval processes.
• Experience with ServiceNow integrations using REST/SOAP APIs and IntegrationHub.
• Knowledge of ServiceNow application modules, platform architecture, data models, and access controls.
• Experience with reporting, dashboards, data imports, transform maps, and data management.
• Strong understanding of solution design, technical documentation, troubleshooting, and production support.
• Experience leading technical initiatives and providing SME‑level guidance to development teams.
• Ability to manage multiple projects and communicate effectively with clients and stakeholders.

Leadership and Delivery Skills

• Proven ability to lead and mentor a team of 8+ technical resources.
• Experience reviewing solution architecture, technical designs, and development deliverables.
• Strong analytical and problem‑solving skills for complex technical challenges.
• Ability to gather requirements, recommend solutions, and deliver measurable business value.
• Experience in knowledge sharing, team training, capability development, and resource planning.
• Excellent communication, presentation, stakeholder management, and demonstration skills.

Preferred Skills

• Experience working with Agile/Scrum methodologies and SDLC processes.
• ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and Certified Application Developer (CAD), as applicable to the role.
• ITIL certification and knowledge of IT Service Management (ITSM) processes.
• Understanding of relational database management systems (RDBMS) and infrastructure components.
• Exposure to cloud platforms such as AWS and Microsoft Azure, including cloud management and integration.
• Knowledge of security, access management, and enterprise application integration.
• Experience with platform upgrades, application maintenance, and continuous improvement initiatives.

Key Requirements Summary

• ServiceNow technical leadership and solution architecture.
• Strong ServiceNow configuration, customization, scripting, and integration.
• Team leadership and mentoring for 8+ technical resources.
• Architecture/design reviews and SME support.
• CSA, CIS, and CAD certifications as required by the client.
• Agile/Scrum, SDLC, stakeholder communication, and technical documentation.