ServiceNow Senior Technical Lead @Bangalore

Cortex Consultants LLC; Bengaluru Urban; On-site; INR 2,000,000 - 3,200,000; Full time

Job summary

ServiceNow Senior Technical Lead in Bangalore will own end-to-end design, development and delivery of scalable ServiceNow solutions. The role demands deep platform expertise, strong technical leadership, solution architecture, and stakeholder management.

Requirements include 6+ years of ServiceNow experience (3+ in lead/architect roles), strong JavaScript, Glide API, CSM, Virtual Agent, CMDB, and integrations via REST/SOAP. Bachelor's degree required; ServiceNow certification is a plus.

Qualifications

• 6+ years of hands-on ServiceNow experience, including 3+ years in a Technical Lead or Solution Architect role.
• Strong development expertise in JavaScript, Glide API, Business Rules, Client Scripts, Script Includes, UI Policies/Actions, ACLs, Flow Designer.
• Hands-on experience with CSM, Virtual Agent, CMDB and ServiceNow platform integrations.
• Strong integration experience using REST/SOAP APIs, OAuth 2.0, MID Server, IntegrationHub, Webhooks and cross‑platform integrations (Jira, Azure, MS Teams, Slack).
• Solid CMDB experience covering class modeling, CI relationships, reconciliation, discovery sources, and CMDB health KPIs.
• Bachelor's degree required; ServiceNow Certification is a plus.

Responsibilities

• Own end-to-end design, development, and delivery of ServiceNow solutions.
• Lead technical design discussions with stakeholders and drive architecture decisions.
• Mentor delivery teams and ensure quality in implementation and deployment.
• Collaborate with integration partners and ensure scalable, secure integrations.
• Document solutions and maintain alignment with SDLC and Agile practices.

Skills

ServiceNow Development

Technical Lead

Solution Architecture

JavaScript

Glide API

CMDB

Virtual Agent

CSM

REST/SOAP Integrations

Now/GenAI Capabilities

SDLC / Agile

Stakeholder Management

Education

Bachelor's degree

Tools

REST APIs

OAuth 2.0

MID Server

IntegrationHub

Webhooks

Jira / Azure / MS Teams / Slack integrations

Job description

We're Hiring: ServiceNow Senior Technical Lead - Bangalore We are looking for a ServiceNow Senior Technical Lead to own the end-to-end design, development, and delivery of scalable, secure, and high-performing ServiceNow solutions.

Location: Bangalore

Experience: 6+ Years

Notice Period: Immediate / Early Joiners Preferred

Role Summary

The ideal candidate will bring deep ServiceNow platform expertise combined with strong technical leadership, solution architecture, stakeholder management, and delivery capabilities, with a focus on:

• Customer Service Management (CSM)


• Virtual Agent


• ServiceNow Integrations


• CMDB


• Now Assist / GenAI capabilities

Key Skills & Responsibilities

• 6+ years of hands‑on experience with the ServiceNow platform, including 3+ years in a Technical Lead / Solution Architect role.


• Strong development expertise in JavaScript, Glide API, Business Rules, Client Scripts, Script Includes, UI Policies/Actions, ACLs, Flow Designer, and Delegated Development.


• Hands‑on experience with CSM, Virtual Agent, CMDB, and ServiceNow platform integrations.


• Strong integration experience using REST/SOAP APIs, OAuth 2.0, MID Server, IntegrationHub, Webhooks, and event‑based integrations with platforms such as Jira, Azure, MS Teams, and Slack.


• Solid CMDB experience covering class modeling, CI relationships, reconciliation, discovery sources, and CMDB health KPIs.


• Experience designing and configuring Virtual Agent solutions, including NLU models, topics, dialog flows, and deflection strategies.


• Exposure to Now Assist / GenAI, including grounding responses using Knowledge and CMDB data.


• Strong knowledge of Domain Configuration, Update Sets, ATF, Platform Plugins, and ServiceNow Store Apps.


• Experience with SDLC, Agile/Scrum, and ServiceNow DevOps practices.


• Excellent communication, stakeholder engagement, solution design, and technical documentation skills.


• Bachelor's degree required.


• ServiceNow Certification is good to have.