ServiceNow Senior Architect

Tata Consultancy Services; Mumbai, Pune District; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Tata Consultancy Services in India seeks a ServiceNow Senior Architect to lead large-scale ITSM and ITOM transformation programs. This role involves defining target-state architecture, governance, and hands-on leadership across cross-functional teams.

The candidate will design CMDB strategy, oversee Discovery and Service Mapping, and drive enterprise integration Architecture. 12-18 years of experience is preferred, with a focus on scalable, secure platforms.

Qualifications

• 12-18 years of Experience in ServiceNow architecture and large-scale IT transformation programs.
• Strong expertise in ITSM and ITOM domains with enterprise impact.
• Experience defining and governing CMDB strategies, discovery and service mapping.

Responsibilities

• Define target-state ServiceNow architecture for enterprise programs.
• Lead ITSM and ITOM transformation initiatives across the organization.
• Design CMDB strategy and governance framework for scalable operations.
• Architect Discovery and Service Mapping solutions to enable accurate service maps.
• Define platform governance standards and ensure compliance across projects.
• Lead integration architecture across enterprise applications and guide delivery teams.

Skills

ITSM

ITOM

CMDB

Discovery

Service Mapping

Integration Architecture

Platform Governance

Job description

Job Title

ServiceNow Senior Architect

Experience

12-18 Years

Location

Pune / Mumbai

Job Description

We are seeking a ServiceNow Senior Architect to lead large-scale enterprise ITSM and ITOM transformation programs.

Responsibilities

• Define target-state ServiceNow architecture.


• Lead enterprise ITSM and ITOM transformation initiatives.


• Design CMDB strategy and governance.


• Architect Discovery and Service Mapping solutions.


• Define platform governance standards.


• Lead integration architecture across enterprise applications.


• Guide development and delivery teams.

Required Skills

• ITSM


• ITOM


• CMDB


• Discovery


• Service Mapping


• Integration Architecture


• Platform Governance

Preferred Skills

• CSDM


• IntegrationHub


• REST/SOAP Services


• Enterprise Architecture


• Cloud Integrations