ServiceNow Architect

NowVia; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

NowVia is seeking an experienced ServiceNow ITOM Architect to lead the design, development, and governance of the ServiceNow platform across the enterprise. This role collaborates with business stakeholders, developers, and IT operations to align roadmaps with enterprise goals while ensuring performance, scalability, and reliability. Location: India.

Experience: 10+ years. The candidate will define architecture, guide implementations, and mentor the ServiceNow team to deliver scalable solutions

Qualifications

• 10-14 years of IT experience with 6+ years in ServiceNow architecture and platform ownership.
• Deep expertise in ITSM, ITOM, CMDB, Discovery, Orchestration, GRC and optionally HRSD, CSM, SecOps.
• Experience with integrations (REST/SOAP APIs, MID Server, Integration Hub).
• Strong understanding of data modeling, scripted APIs, business rules, flow designer, and performance analytics.

Responsibilities

• Define and maintain the ServiceNow architecture, ensuring alignment with enterprise IT strategy and best practices.
• Design scalable, high-performing ServiceNow solutions across modules (ITSM, ITOM, CMDB etc).
• Establish and enforce platform design standards, development guidelines, and governance controls.
• Translate business requirements into functional and technical architecture using ServiceNow capabilities.
• Lead end-to-end implementation of workflows, integrations, and automation using Flow Designer, Integration Hub, and custom development.
• Guide module implementations, customizations, and enhancements.
• Collaborate with cross-functional teams to assess current usage, identify gaps, and design improvements.
• Present architecture decisions and roadmaps to executives and stakeholders.
• Serve as SME on the ServiceNow Platform.

Skills

ServiceNow architecture

ITSM

ITOM

CMDB

Discovery

Orchestration

REST APIs

SOAP APIs

Flow Designer

Integration Hub

Data modeling

Agile/Scrum

Education

ServiceNow Certifications (Sys Admin, Implementation Specialist, App Developer, CTA)

Tools

MID Server

ServiceNow Studio

Job description

NowVia is hiring an experienced and innovative ServiceNow ITOM Architect to lead the design, development, and governance of the ServiceNow platform across the enterprise

initiatives. The role involves working closely with business stakeholders, developers,

and IT operations teams to ensure alignment of the ServiceNow roadmap with

enterprise goals, while maintaining high standards of performance, scalability, and

reliability.

Location: India

Experience: 10+ Years

Key Responsibilities

• Define and maintain the ServiceNow architecture, ensuring alignment with enterprise IT strategy and best practices


• Design scalable, high-performing ServiceNow solutions across modules (ITSM, ITOM, CMDB etc)


• Establish and enforce platform design standards, development guidelines, and governance controls.


• Translate business requirements into functional and technical architecture using ServiceNow capabilities


• Lead end-to-end implementation of workflows, integrations, and automation using Flow Designer, Integration Hub, and custom development


• Guide module implementations, customizations, and enhancements


• Collaborate with cross-functional teams to assess current usage, identify gaps, and design improvements


• Present architecture decisions and roadmaps to executives and stakeholders


• Serve as SME on the ServiceNow Platform

Performance, Security & Compliance

• Ensure platform health, performance tuning, security design, and adherence to compliance standards.


• Conduct periodic platform audits and participate in risk assessments and disaster recovery planning


• Provide technical leadership and mentorship to ServiceNow developers and administrators


• Contribute to hiring, onboarding, and training of ServiceNow team members.

Required skills & Experience

• 10-14 years of IT experience, with 6+ years in ServiceNow architecture and platform ownership


• Deep expertise in core ServiceNow modules: ITSM, ITOM, CMDB, Discovery, Orchestration, GRC and optionally HRSD, CSM, SecOps


• Experience with integrations (REST/SOAP APIs, MID Server, Integration Hub)


• Strong understanding of data modeling, scripted APIs, business rules, flow designer, and performance analytics


• Experience implementing ServiceNow best practices for security, scaling, and upgrade readiness


• Knowledge of Agile/Scrum delivery methodology


• Excellent communication, presentation, and stakeholder management skills


• ServiceNow Certified: System Administrator, Implementation specialist, Certified Application developer, Certified Technical Architect

Preferred Qualifications

• Experience in a global enterprise environment


• Familiarity with ITIL, COBIT, or other IT service framework


• Hands-on with DevOps and CI/CD pipelines related to ServiceNow


• Experience with ServiceNow Store Apps and App Engine Studio


• Strategic thinking and problem-solving aptitude


• Strong leadership and collaboration capabilities


• Ability to thrive in a fast-paced, dynamic environment


• Opportunity to work on enterprise-scale ServiceNow implementations.


• Be part of a fast-growing ServiceNow consulting and technology team.


• Collaborative work environment with strong learning and growth opportunities.