ServiceNow Developer with ITSM FSM modules CMDB Development Support

Xevyte Technologies; Hyderabad, Chennai District; Hybrid; INR 1,400,000 - 2,100,000; Full time

Job summary

Xevyte Technologies is hiring a ServiceNow Developer (ITSM & FSM) for Hyderabad and Chennai with SEP joiners. Flexible hybrid work (3 days in office). US shift hours from 7:30 PM to 5:30 AM. 3–8 years of hands-on ServiceNow development including ITSM, FSM, and integrations with REST/SOAP.

Strong scripting and stakeholder coordination required. Experience in configuring FSM workflows, data models, and performance tuning will be advantageous. telecom/OSS-BSS exposure is a plus.

Qualifications

• Hands-on ServiceNow development experience (ITSM & FSM).
• Experience with integrations (REST/SOAP, JSON/XML).
• Strong JavaScript, server-side and client-side scripting skills.
• Familiarity with ITIL processes and FSM workflows.

Responsibilities

• Develop and customize ServiceNow ITSM and FSM modules.
• Configure and optimize FSM workflows, work orders, scheduling and field agent processes.
• Implement integrations with third-party systems using REST/SOAP and IntegrationHub/Flow Designer.
• Troubleshoot and debug ServiceNow implementations and data models.

Skills

ServiceNow

JavaScript

REST APIs

SOAP APIs

Flow Designer

IntegrationHub

FSM

ITSM

Debugging

Client scripting

Tools

REST APIs

SOAP APIs

Flow Designer

IntegrationHub

Job description

Hi All, We have openings for Service Now Developer (ITSM & FSM ) modules for Hyderabad and Chennai locations , SEP joiners only , Shift time US shift 7;30 PM to 5:30 AM

Role & responsibilities

EXP: 3 to 5 Yrs and 5-8 Yrs

Location: Hyderabad and Chennai

Notice period: SEP Joiners only

Mode : Hybrid 3days office in a week

Shift time :7.30 PM to 5.30 AM (US Shift)

Job Description

ServiceNow Development

• 3 to 8 years of hands on ServiceNow development experience
• Strong experience with ServiceNow platform architecture and data model.
• Strong handson experience with: Business Rules Script Includes Client Scripts UI Policies UI Actions Notifications Data Policies
• Strong JavaScript development skills.
• Good understanding of server side and client-side scripting.

ServiceNow FSM Mandatory

• Hands on experience with ServiceNow Field Service Management (FSM) is mandatory.
• Experience configuring and developing FSM workflows and functionality.
• Good understanding of field service processes including work orders, task assignment, scheduling/dispatch and field agent workflows.
• Ability to customize FSM functionality based on business requirements.

ITSM Mandatory

• Solid working knowledge of ServiceNow ITSM.
• Hands on experience with one or more of: Incident Problem Change
• Understanding of ITIL processes and their implementation in ServiceNow.

Integration – Mandatory

• Hands on experience developing ServiceNow integrations.
• REST / SOAP APIs.
• JSON / XML.
• Third party / external system integrations.
• Experience with IntegrationHub and/or Flow Designer.

Other Mandatory Capabilities

• Strong debugging and troubleshooting skills.
• Good understanding of ServiceNow tables, relationships and data model.
• Ability to analyze requirements and convert them into technical solutions.
• Good communication and stakeholder management skills.

Good to Have

• Telecom domain experience, particularly: OSS/BSS Network workflows Service assurance Field service operations
• Experience with CMDB / CSDM.
• Experience with ServiceNow Performance Analytics / performance tuning.
• Experience with Domain Separation.
• Experience with ServiceNow mobile / Now Agent.
• Experience with Automated Test Framework (ATF).
• Experience with ServiceNow upgrades and platform administration.
• Experience with CI/CD and DevOps practices.
• ServiceNow certifications such as: Certified System Administrator (CSA) Certified Application Developer (CAD) FSM related certifications

Thanks & Regards

Sridhar