ServiceNow Developer Technical Lead

Sopra Steria USA; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Sopra Steria in Bengaluru seeks an experienced ServiceNow Developer to drive platform initiatives for multiple clients. You will develop on ITSM and CSM modules, build integrations, and upgrade instances, applying JavaScript and ServiceNow APIs to deliver robust solutions.

The role requires strong client communication, Agile teamwork, and MSP-compatible experience with complex ServiceNow environments. Join a leading European tech group actively delivering digital transformation.

Qualifications

• Self-motivated with a proven ServiceNow track record.
• Experience in ServiceNow development for medium to complex needs.
• Understands customer requirements and can work on requests.
• Experience with CSM and ITSM modules.
• Upgrades and patches for multiple customers.
• Scripting in JavaScript and ServiceNow scripting.
• REST/SOAP integrations and Integration Hub.
• Relational databases experience.
• ServiceNow client/server-side JavaScript and APIs.
• Excellent communication with clients and stakeholders.
• Familiar with Agile teams and MSP-based instances.
• Integration expertise is a must.

Responsibilities

• Develop on the ServiceNow platform to meet client needs.
• Work on ITSM and CSM modules and related configurations.
• Understand requirements and implement requests efficiently.
• Handle instance upgrades and patches across customers.
• Leverage REST/SOAP and Integration Hub for integrations.
• Work with relational databases and ServiceNow APIs.
• Communicate effectively with clients and stakeholders.
• Collaborate within an Agile team environment.
• Experience MSP-based instances is desirable.

Skills

ServiceNow

JavaScript

REST/SOAP

Integration Hub

ITSM

CSM

MSP

Communication

Agile

Education

B.Tech – Computer Science

Job description

Company Description

About Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.

Job Description

1. Ideal candidate must be self-motivated with a proven record of accomplishment in working on ServiceNow Platform.
2. Having an experience in ServiceNow Development from medium to complex needs.
3. Able to Understand customer requirements and work on requests.
4. Experience with implementation of modules related to CSM and ITSM.
5. Has working experience on Instance Upgrades and Patches for multiple customers.
6. Experience in scripting language: JavaScript and ServiceNow scripting.
7. Should have working experience in Integration using REST/SOAP and Integration Hub.
8. Very Good Experience working with relational databases.
9. Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
10. Has excellent communication skills and is able to interact with clients and stakeholders to manage new requirements.
11. Has working understanding of Agile Team.
12. Preferred working experience on MSP based instance.

Having Integration expertise is a must have for this role.

Required Certifications:

1. ServiceNow - Certified System Administrator
2. ServiceNow - Certified Application Developer

Desired Certifications

1. ITIL V3 Foundation or ITIL 4 Foundation
2. ServiceNow - Certified Implementation Specialist
3. Micro-Certification:Automated Test Framework
4. Micro-Certification: Flow Designer
5. Micro-Certification: Integration Hub
6. Micro-Certification: Virtual Agent

Total Experience Expected: 06-08 years

Total Experience Expected: 06-08 years

Qualifications

Btech- Computer Science

Additional Information

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.