ServiceNow Technical Manager

Jade Global Software Pvt LTD; Hyderabad; On-site; INR 1,800,000 - 2,500,000; Full time

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Job summary

Jade Global Software Pvt LTD is seeking an experienced ServiceNow Technical Manager to lead and drive end-to-end ServiceNow solution delivery in Hyderabad, India. The ideal candidate will possess over 12 years of IT experience and at least 8 years focusing on ServiceNow platform delivery, managing a team of developers and ensuring quality and scalability of solutions.

The role involves mentoring, overseeing project execution, and aligning platform capabilities with business goals. Candidates with ITIL/ServiceNow certifications and strong stakeholder management skills will be preferred.

Qualifications

• 12+ years of IT experience with 8+ years in ServiceNow platform delivery.
• Minimum 4 years hands-on ServiceNow experience with strong communication skills.
• Solid implementation experience in cross-system integrations using REST/GraphQL.

Responsibilities

• Lead and manage a team of ServiceNow developers and administrators.
• Define and implement best practices and governance for ServiceNow projects.
• Drive hiring, training, and upskilling initiatives within the ServiceNow team.

Skills

ServiceNow platform delivery

JavaScript frameworks

UI frameworks (Angular, React)

ServiceNow scripting

Cross-system integrations

Education

ITIL/ServiceNow certifications (CSA, CIS, CAD, CTA, ITIL v3/v4)

Job description

Role Overview

We are seeking an experienced ServiceNow Technical Manager to lead and drive end-to-end ServiceNow solution delivery. The role demands strong technical expertise, leadership in managing teams, and the ability to align platform capabilities with business goals. The individual will also be responsible for mentoring developers, overseeing project execution, and ensuring governance, quality, and scalability of the ServiceNow ecosystem.

Key Responsibilities

• Lead and manage a team of ServiceNow developers, administrators, and architects.
• Define and implement best practices, standards, and governance across ServiceNow projects.
• Oversee solution design, development, integration, and deployment of ServiceNow modules.
• Collaborate with stakeholders to understand business needs and translate them into scalable ServiceNow solutions.
• Drive hiring, training, and upskilling initiatives within the ServiceNow team.
• Ensure compliance with SLAs, performance KPIs, and security standards.
• Provide thought leadership on platform enhancements, upgrades, and roadmap planning.
• Manage stakeholder communication and provide regular status reporting to leadership.

Required Skills & Experience

• 12+ years of IT experience, with at least 8+ years in ServiceNow platform delivery.
• Minimum 4 years of solid hands-on experience in ServiceNow platforms with excellent communication skills.
• Design, develop, and implement solutions on the ServiceNow Platform, with a focus on Platform AI Search.
• Strong proficiency in JavaScript frameworks and hands-on experience in UI frameworks such as Angular and React, along with HTML and CSS.
• Create and configure workflows based on business requirements and best practices.
• Perform integration between ServiceNow and other customer business systems.
• Create/Manage all ServiceNow objects such as tables, business rules, client scripts, UI actions, UI policies, script includes, UI pages, UI macros, etc.
• Experience in deploying and validating ServiceNow patches/updates and new platform versions.
• Hands-on proficiency with ServiceNow scripting, integrations, ACLs, Flow designer, scheduled jobs, or equivalent.
• Solid implementation experience in cross-system integrations using REST, GraphQL, or related technologies.
• Proven expertise in multiple ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.).
• Strong experience in team management, people development, and project governance.
• Hands-on knowledge of ServiceNow architecture, performance optimization, and integrations.
• Excellent stakeholder management, communication, and leadership skills.
• ITIL/ServiceNow certifications (CSA, CIS, CAD, CTA, ITIL v3/v4) preferred.

Benefits

We seek to provide the benefits you need while standing behind you every step of the way.

Our programs include health-related policies and leave donation policy.