ServiceNow Developer-Now Assist Specialist

Tata Consultancy Services; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tata Consultancy Services in Pune seeks a seasoned ServiceNow Developer specialized in Now Assist/Generative AI to customize and extend enterprise ServiceNow platforms. You will design workflows, build integrations via REST/SOAP, and implement AI-powered features across ITSM and governance modules.

The role emphasizes hands-on platform customization, automation, and scalable solutions within a large enterprise environment in Pune.

Qualifications

• ServiceNow development and admin skills with Now Assist implementation experience.
• Hands-on experience with enterprise automation, integrations, and AI-powered features.
• Familiarity with ITSM processes and ServiceNow platform governance.

Responsibilities

• Develop and customize ServiceNow applications, workflows, and integrations.
• Implement Now Assist capabilities including AI summarization, Agent Assist, AI Search, and Knowledge Generation.
• Build integrations using REST/SOAP APIs, IntegrationHub, and MID Server.
• Configure automation using Flow Designer and App Engine Studio.
• Ensure platform performance, governance, security, and best practices.

Skills

ServiceNow Development

ServiceNow Administration

Now Assist (Generative AI)

ITSM

Flow Designer

Service Catalog

CMDB

Integration Hub

Virtual Agent

REST/SOAP APIs

SSO

OAuth

SAML

Job description

ServiceNow Developer – Now Assist Specialist (5–10 Years)

Mandatory Skills:

• ServiceNow Development & Administration
• Now Assist (Generative AI)
• ITSM
• Flow Designer
• Service Catalog
• CMDB
• Integration Hub
• Virtual Agent
• REST/SOAP APIs
• SSO, OAuth, SAML

Job Responsibilities:

• Develop and customize ServiceNow applications, workflows, and integrations.
• Implement and optimize Now Assist capabilities including AI-powered summarization, Agent Assist, AI Search, and Knowledge Generation.
• Build integrations using REST/SOAP APIs, IntegrationHub, and MID Server.
• Configure automation using Flow Designer and App Engine Studio.
• Ensure platform performance, governance, security, and best practices.

Preferred Certifications:

• CSA, CAD, CIS
• ServiceNow Micro-Certification: Now Assist

Preferred Candidate:

Strong ServiceNow developer with hands-on experience in Now Assist/Generative AI implementations, platform customization, integrations, and enterprise automation solutions.