ServiceNow ITSM/CSM Developer

Birlasoft; Dadri; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Birlasoft in Noida seeks a seasoned ServiceNow Developer (ITSM, CSM, Integration, Now Assist, Gen AI) to collaborate with stakeholders and deliver scalable solutions.

You will design high-level and detailed designs, estimate development effort, mentor colleagues, and ensure best practices across ServiceNow, ITSM/CSM modules, and integrations.

Qualifications

• Understand business requirements and implement technical requirements using standard design principles.
• Engage with Architect and Team Leads to produce high-level and detailed design.
• Estimate development effort for requirements.
• Demonstrate experience with workflows in ServiceNow ITSM/CSM/ITOM/ITAM and Now Assist.
• Drive process optimization and automation.

Responsibilities

• Mentor less experienced colleagues.
• Adhere to ServiceNow best practices.
• Experience with Integrations and E-bonding preferred.
• Strong analytical, communication, and presentation skills.
• Ability to manage customer and stakeholder expectations.

Skills

ServiceNow

ITSM

CSM

Integration

Now Assist

Gen AI

Education

CSA - ServiceNow Certified System Administrator

CIS ITSM

CIS HRSD

Tools

Agile/Scrum

Job description

Area(s) of responsibility

Skills: ServiceNow Developer(ITSM, CSM, Integration, Now Assist, Gen AI)

Experience: 6-9 years

Location: Noida

Job Description

Effectively working with stakeholders both internally and externally to the organization.

• Understand business requirements and implement technical requirements while working with standard design principles.
• Engage with the Architect and Team Leads to produce high-level and /or detailed design of requirements.
• Estimating development effort for requirements.
• Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (e.g., ITSM, CSM, ITOM,ITAM and Now Assist with Integrations)
• Drive process optimization, efficiencies and productivity using automation
• Act as a mentor to support less experienced colleague
• Strong understanding of ServiceNow best practices
• Proven track record from developing and operating ServiceNow (7+ years)
• Experience of working with Integrations, E-bonding is preferred
• Strong analytical skills, communication, and presentation skills
• Ability to manage customer and stakeholder expectations. Consultancy experience will be advantageous
• Have the drive and determination to learn and continuously share your knowledge with others

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• One or more advanced certifications (CIS ITSM, CIS HRSD, CIS Discovery, etc.).
• Experience with Agile/Scrum methodology.
• Exposure to ServiceNow App Engine / custom application development.

Soft Skills

• Strong analytical and logical thinking.
• Ability to work independently and in teams.
• Proactive in identifying opportunities for process improvement.
• Excellent communication and interpersonal skills.