ServiceNow AI Developer

Awign; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Awign seeks an experienced ServiceNow AI Developer/Consultant to design and implement intelligent workflows and AI-powered features within the ServiceNow platform.

The ideal candidate will blend strong ServiceNow development with AI/ML concepts such as predictive intelligence, Now Assist, Virtual Agent, and NLU, tailoring capabilities for both end users and developers.

Qualifications

• 4–10 years of experience in ServiceNow development with AI concepts.
• Experience with ITSM and related modules.
• Proficient in configuring and customizing ServiceNow with AI features.
• Strong integration experience and ability to work with external AI platforms.

Responsibilities

• Design and implement AI features in ServiceNow including Virtual Agent and NLU.
• Configure ITSM, CSM, HRSD, or FSM with AI-driven enhancements.
• Integrate external AI platforms (OpenAI, Azure AI) into ServiceNow.
• Collaborate with stakeholders to identify AI automation opportunities.
• Set up and fine-tune Now Assist and LLM-powered capabilities.
• Develop and test AI models within ServiceNow Studio/APIs.

Skills

ServiceNow development

AI/ML concepts

Virtual Agent

Now Assist

NLU

Predictive Intelligence

Integration

Flow Designer

Studio

Tools

ServiceNow

Flow Designer

Studio

Predictive Intelligence

NLU

Job description

• Experience : 4–10 years (can consider 3 years if strong in AI concepts).
  
• Core Module : ITSM (mandatory base experience).
  
• AI Skills in ServiceNow :
  
• Virtual Agent
  
• Now Assist
  
• AG&T (Agentic AI concepts)
  
• Incident summarization & custom AI use cases (e.g., summarizing knowledge articles).
  
• Integration Skills : General integration experience is also expected.
  
• Focus : Someone who understands how to use and customize ServiceNow AI features for end users and developers.
  

We are looking for an experienced ServiceNow AI Developer/Consultant to design and implement intelligent workflows and AI-powered features within the ServiceNow platform. The ideal candidate will have a strong background in ServiceNow development, combined with experience or understanding of AI/ML technologies such as predictive intelligence, Now Assist, Virtual Agent, and Natural Language Understanding (NLU).

Key Responsibilities:

• Design and implement AI features in ServiceNow, including Virtual Agent, Predictive Intelligence, and NLU .
  
• Configure and customize ServiceNow modules like ITSM, CSM, HRSD, or FSM with AI-driven enhancements.
  
• Integrate external AI platforms or LLMs (e.g., OpenAI, Azure AI) into ServiceNow for advanced use cases.
  
• Collaborate with stakeholders to identify opportunities for AI automation and efficiency improvements.
  
• Set up and fine-tune Now Assist and related LLM-powered capabilities within the ServiceNow ecosystem.
  
• Develop and maintain Virtual Agent topics and decision trees using Flow Designer and topic blocks.
  
• Implement and train predictive models using ServiceNow's Predictive Intelligence .
  
• Create, manage, and test custom ML solutions within ServiceNow Studio or via APIs.
  
• Ensure high-quality documentation, test coverage, and governance of AI models and features.
  
• Stay updated with latest ServiceNow and AI trends, releases, and best practices.