ServiceNow AI Developer

Sygna Solutions; India; Remote; INR 6,744,000 - 10,597,000; Full time

Job summary

Sygna Solutions is seeking a ServiceNow Developer with 8+ years of experience for a remote role. The candidate will work on AI Agent Studio, Now Assist, and external API integrations in an EST workflow.

The role requires hands-on ServiceNow development, CAD certification, and familiarity with OAuth and security patterns. You are comfortable with rapid iteration and cross-platform bridge work and can deploy agents to production.

Qualifications

• Hands-on experience with AI Agent Studio and deployment.
• Experience with Now Assist, Virtual Agent Designer and GenAI skill config.
• Proficient in ServiceNow scripting: Glide API, Script Includes, Business Rules, Flow Designer.
• REST/Table API integration: building external connectors.
• Understanding OAuth/security patterns similar to XSA A?
• ServiceNow CAD certification or equivalent proof of skill.

Skills

AI Agent Studio

Now Assist

Virtual Agent Designer

GenAI skills

ServiceNow scripting

Glide API

Script Includes

Business Rules

Flow Designer

Table API

REST API

OAuth security

CAD Certification

Job description

Position - ServiceNow Developer

Exp - 8+ yrs

Location - Remote

Work Timings - EST:

• Hands-on experience with AI Agent Studio (not just theoretical - has actually built and deployed an agent).
• Now Assist skill development - Virtual Agent Designer, GenAI skill configuration.
• ServiceNow scripting: Glide API, Script Includes, Business Rules, Flow Designer.
• Table API / REST API integration experience - building external connectors, not just consuming built-in ones.
• Solid understanding of XSUAA-style OAuth/security patterns (or willingness to learn our existing SAP security model and mirror it).
• ServiceNow Certified Application Developer (CAD) or equivalent hands-on proof of skill.

Nice-to-Have:

• Experience with MCP (Model Context Protocol) or any agent-to-agent/tool-calling framework.
• Prior work on governance, GRC, or compliance-related ServiceNow apps.
• Experience publishing apps to the ServiceNow Store (knows the certification/publishing process firsthand).
• SAP background (even basic) - helps them understand the cross-platform bridge work.
• Startup/fast-shipping mentality - comfortable with ambiguous specs and rapid iteration, not enterprise-pace delivery.