ServiceNow Developer IV

Availity; India; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Availity is looking for an experienced ServiceNow Developer to design, develop, and maintain ServiceNow applications, modules, and integrations. The ideal candidate should have over 8 years of experience in ServiceNow development, possess strong communication skills, and hold certifications like ServiceNow Certified System Administrator and Application Developer.

This role includes responsibilities such as ensuring platform stability and mentoring junior developers. Strong scripting and Agile methodology experience are essential. This position is based in India and offers an opportunity to grow within the organization.

Qualifications

• Bachelor’s degree in computer science or related technical field, or equivalent experience.
• 8+ years of progressive experience in ServiceNow development and platform architecture.
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).

Responsibilities

• Design, develop, and maintain ServiceNow applications and integrations.
• Translate business outcomes into technical specifications.
• Mentor junior developers and ensure adherence to coding standards.

Skills

ServiceNow development

JavaScript

Agile methodology

Communication skills

Configuration management

Integration experience

Education

Bachelor’s degree in computer science or related field

Tools

ServiceNow

REST API

Integration Hub

Job description

Responsibilities

• Design, develop, and maintain ServiceNow applications, modules, platform, and integrations.
• Translate business outcomes into technical specifications and workflows.
• Define development, security, documentation, and system health standards and practices.
• Manage regular patch and upgrade planning, scheduling, and implementation.
• Lead quality assurance efforts including test planning, execution, and defect resolution.
• Ensure platform stability through health scan monitoring and remediation, instance observer statistics evaluations, and continual management of overall instance performance.
• Ensure vendor support is actively working documented issues, driving to resolution.
• Mentor junior developers and ensure adherence to coding and documentation standards.
• Perform system administration tasks including user access, security roles, and platform upgrades.
• Conduct code reviews and enforce best practices in development and testing.
• Provide on‑call production management support to ensure ServiceNow incidents are mitigated within company SLA standards.
• Foster clear and professional communication with stakeholders at every organizational tier.
• Stay current with ServiceNow releases and recommend enhancements to improve platform capabilities.
• Build complex workflows, business rules, UI policies, data policies, client/server scripts, and automation rules using Flow Designer.
• Develop robust integrations using REST/SOAP APIs, MID Servers, Integration Hub, and third‑party connectors.
• Maintain and enhance ServiceNow CMDB health and discovery capabilities using ITOM modules.
• Lead DevOps implementation for ServiceNow (CI/CD pipelines, ATF, Git integration).
• Work with cross‑functional teams to align platform features with business outcomes.
• Identify gaps, inefficiencies, and opportunities for process improvement through automation and digitization.
• Prepare detailed documentation for workflows, architecture diagrams, data models, and user guides.
• Ensure platform compliance with IT security, data privacy, and audit requirements.

Qualifications

• Bachelor’s degree in computer science, information systems, or related technical field, or equivalent experience.
• 8+ years of progressive experience in ServiceNow development and platform architecture.
• Strong verbal and written communication skills.
• Exceptional knowledge of configuration management, ServiceNow CMDB and CSDM.
• Hands‑on experience with ITSM, ITOM, IRM/GRC, HRSD, CSM, and/or custom scoped applications.
• Proven experience in Agile or Scrum methodology.
• Strong scripting skills in JavaScript, Glide API, and front‑end technologies (HTML, CSS, AngularJS).
• Exposure to AI Search, Virtual Agent, Performance Analytics, and Predictive Intelligence.
• Advanced integration experience using Integration Hub, REST/SOAP, OAuth2, and MID servers.
• Familiarity with ServiceNow App Engine Studio, UI Builder, and Workspaces.
• Basic understanding of data modeling, process automation, and platform scalability strategies.
• Excellent written and verbal communication skills, with ability to interact confidently with stakeholders and executives.
• Strong problem‑solving skills and proactive approach to platform improvements.
• ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD).
• Camera requirement: Must be able to use a camera for all virtual meetings; remote‑first work requires camera use.

Preferred Attributes

• Ownership of end‑to‑end project execution and stakeholder engagement.
• Curious mindset with continuous learning attitude, staying updated with latest ServiceNow releases.
• Experience handling enterprise‑level ServiceNow upgrades and release readiness testing.