SNOW Architect

Prodapt Solutions Private Limited; Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading IT service provider is seeking an experienced ServiceNow Administrator. The role involves implementing and managing ServiceNow modules, performing enhancements, and providing support to clients. Strong experience with ITSM tools, problem-solving abilities, and interpersonal skills are essential. Knowledge of ITIL concepts and Agile methods is a plus. The position offers the opportunity to work effectively and independently, contributing positively to client operations.

Qualifications

• Practical experience in ServiceNow modules (ITSM, ITAM, CSM).
• Experience analyzing issues and proposing solutions.
• Understanding of ITIL concepts and Agile software development.

Responsibilities

• Implement and administer ServiceNow modules and improvements.
• Perform enhancements on clients' ServiceNow instances.
• Assist with upgrades ensuring minimal operational disruption.

Skills

ServiceNow experience (ITSM, ITAM, CSM)

Problem solving

Attention to detail

Team collaboration

Consultative and analytical approach

Tools

ServiceNow

XML

AJAX

Job description

Overview

• Effective communication skills via verbal and non-verbal methods
• Strong attention to detail
• Problem solving ability
• Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
• Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
• Effectively manage and execute high level tasks assigned via 'stories'
• Assists junior analysts through project(s) lifecycles
• Manages work against an often-demanding timeline
• Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily

Responsibilities

Roles and Responsibilities

• Implementation of ServiceNow Modules, administration, improvement and support of latest ServiceNow platform.
• Perform all aspects of Platform Administration, Design Development and implementation of ServiceNow.
• Perform minor and major enhancements requests to a clients ServiceNow instance(s), including changes to the user interface, system properties, foundation data, existing workflows.
• Extensive experience of working with ServiceNow glide objects such as GlideRecords, GlideSystem, GlideAggregate, GlideAjax etc.
• Facilitate roll out of new applications and modules in ServiceNow
• Identify system deficiencies, recommend solutions as a trusted advisor to clients
• Perform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations
• Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
• Ensure tool configuration consistency across development, testing and production environments
• Experience analyzing the issue, estimating the efforts and proposing solutions or prototyping. Rigorously follow ServiceNow development best practices.
• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Flexible and has the ability to manage multiple projects concurrently
• Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
• Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
• Understanding of Agile based approach to software development (SCRUM experience a plus)
• Ability to work remotely and largely unsupervised, and to deliver to written requirements

Requirements

• Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)
• Understanding of the project delivery lifecycle and processes
• Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components
• Strong interpersonal skills with the ability to work well with all levels of staff
• Consultative and analytical approach
• Real world exposure to cloud technologies and S-a-a-S
• Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas