ServiceNow Developer - ITSM, CSM

ServiceIO Consultancy Services; Kolkata District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

ServiceIO Consultancy Services is seeking an experienced ServiceNow Developer to implement end-to-end ITSM/CSM solutions. The ideal candidate will work on ITSM modules, including Incident, Problem, and Change, and will handle screen tailoring, workflow administration, and system integrations.

Strong JavaScript skills are required, with experience in REST/SOAP, LDAP, and service integrations. Prior exposure to Discovery and Orchestration on the ServiceNow platform is highly desirable.

Qualifications

• 2–5 years of experience as a ServiceNow developer.
• Experience on ITSM and ITSM integrations.
• Experience with ServiceNow modules: Incident, Problem, Service Catalog, Change, Knowledge, Asset, CMDB.
• Strong programming skills in JavaScript; ability to customize workflows and UI policies.

Responsibilities

• Develop and customize ServiceNow ITSM/CSM solutions.
• Implement integrations using web services (REST/SOAP) and LDAP.
• Extend ServiceNow schema for custom apps and utilize Discovery/Orchestration.

Skills

ServiceNow

ITSM

CSM

JavaScript

REST/SOAP

LDAP integration

Web services

Discovery

Orchestration

Python

XML/HTML/CSS

Relational databases

CSA certification

Shell scripting

Communication

ServiceNow tool

Tools

ServiceNow

Job description

Job Description

Need a ServiceNow Developer with extensive experience in implementing ServiceNow solutions over end to end green field implementation lifecycle in any 1 of the following modules:

• ITSM
• CSM

Candidate Should Have Experience About 2 To 5 Years

Ideal candidate must be self-motivated with experience on Development on ITSM and Integrations using ServiceNow.

Having an experience in ServiceNow implementations and support.

Experience in ServiceNow including, but not limited to: screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations. Must have good programming skills (JavaScript a must)

Extensive development experience knowledge on all ServiceNow ITSM modules including Incident, Problem, Service Catalog, Change, Knowledge, Asset, CMDB

System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP.

Experience with extending the ServiceNow schema to custom applications and working on ServiceNow platform capabilities and tools like Discovery, Orchestration and other applications.

Desired experience in scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell

Very Good Experience working with relational databases.

Excellent communication skills & customer engagement

Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs.

Experience working & configuring Virtual Agent & Performance Analytics

CSA certification is must

CIS certifications is an added advantage

Duties

ServiceNow Development in ITSM & CSM