ServiceNow Developer

SWITS DIGITAL Private Limited; Bengaluru Urban; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading IT services firm in Bengaluru is seeking an experienced ServiceNow Application Developer. The role involves supporting platform development and implementation across key ITSM modules. The ideal candidate has hands-on experience in full lifecycle implementation, particularly in modules like Incident, Problem, Change, Service Catalog, and Customer Service Management. The job is contract-based and offers a collaborative working environment.

Qualifications

• Hands-on experience with ServiceNow platform development.
• Proven experience in full lifecycle implementation of ITSM modules.
• Experience in Customer Service Management (CSM) module implementation.

Responsibilities

• Design, develop, and implement ServiceNow solutions across ITSM and CSM modules.
• Lead or contribute to full lifecycle implementations.
• Customize and configure ServiceNow ITSM modules.

Skills

Hands-on experience with ServiceNow platform development

Proven experience in full lifecycle implementation of ITSM modules

Experience in Customer Service Management (CSM) module implementation

Familiarity with large-scale CRM systems

Strong scripting and coding skills in JavaScript and GlideScript

Excellent problem-solving and analytical skills

Strong communication skills

Job description

Job Summary

We are looking for an experienced ServiceNow Application Developer to support platform development and implementation across key ITSM modules. The ideal candidate will have hands-on experience in full lifecycle implementation, with expertise in Incident, Problem, Change, Service Catalog, and Customer Service Management (CSM) modules. Experience with large-scale CRM systems is a plus.

Key Responsibilities

• Design, develop, and implement ServiceNow solutions across ITSM and CSM modules.
• Lead or contribute to full lifecycle implementations, including requirement gathering, design, development, testing, and deployment.
• Customize and configure ServiceNow ITSM modules: Incident, Problem, Change, Service Catalog.
• Support CSM module implementations and integrations with CRM systems.
• Develop workflows, business rules, scripts, and client-side/server-side code as per functional requirements.
• Collaborate with stakeholders to ensure solution alignment with business processes.
• Maintain technical documentation and provide knowledge transfer to other team members.
• Troubleshoot, debug, and resolve platform-related issues efficiently.

Required Skills And Qualifications

• Hands-on experience with ServiceNow platform development.
• Proven experience in full lifecycle implementation of ITSM modules: Incident, Problem, Change, Service Catalog.
• Experience in Customer Service Management (CSM) module implementation.
• Familiarity with large-scale CRM systems and integrations.
• Strong scripting and coding skills in JavaScript, GlideScript, and related ServiceNow technologies.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work independently and collaboratively in cross-functional teams.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Engineering and Information Technology

Industries

• IT Services and IT Consulting