Senior ServiceNow Developer (ITSM)

ESP Engineered; Chennai; On-site; INR 900,000 - 1,200,000; Full time

Job summary

ESP Engineered is seeking a Senior ServiceNow Developer in Chennai, India. The role involves designing and implementing solutions on the ServiceNow platform, including various ITSM modules. The ideal candidate should have over 5 years of ServiceNow experience and be well-versed in ITIL practices. Certifications such as ServiceNow Certified System Administrator (CSA) are mandatory. The position emphasizes integration development and collaboration with cross-functional teams to achieve project goals.

Qualifications

• 5+ years of hands-on experience in ServiceNow development.
• Strong knowledge of ITSM processes and frameworks (ITIL preferred).
• ServiceNow Certified System Administrator (CSA) required.

Responsibilities

• Design, develop, and implement solutions within the ServiceNow ITSM suite.
• Lead end-to-end implementation of new modules and enhancements.
• Conduct code reviews, mentor junior developers, and enforce best practices.

Skills

ServiceNow development

ITSM processes

Integration development

Agile/Scrum methodologies

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow ITSM suite

REST/SOAP APIs

Job description

We are looking for a highly skilled Senior ServiceNow Developer with strong expertise in ITSM modules. The ideal candidate will be responsible for designing, developing, and implementing solutions on the ServiceNow platform, ensuring alignment with business requirements and industry best practices.

Key Responsibilities:

Design, develop, and implement solutions within the ServiceNow ITSM suite (Incident, Problem, Change, CMDB, Knowledge, Request, Service Catalog).

Develop and customize ServiceNow applications including forms, workflows, UI policies, business rules, client scripts, ACLs, and integrations.

Lead end-to-end implementation of new modules and enhancements.

Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.

Implement and maintain MID server integrations, REST/SOAP APIs, and third-party system connections.

Ensure platform stability, performance, and adherence to governance standards.

Troubleshoot complex issues and provide expert-level support.

Conduct code reviews, mentor junior developers, and enforce best practices.

Manage update sets, migration activities, and platform upgrades.

Maintain documentation for technical designs, configurations, and processes.

Required Skills & Qualifications:

Bachelor’s degree in Computer Science, Engineering, or related field.

5+ years of hands-on experience in ServiceNow development.

Strong knowledge of ITSM processes and frameworks (ITIL preferred).

Experience working with Service Catalog, Request Fulfillment, and CMDB.

Proven experience in integration development using REST/SOAP, web services, and authentication methods (OAuth, SAML).

Familiarity with ServiceNow platform upgrades, performance tuning, and security controls.

ServiceNow Certified System Administrator (CSA) required;

CAD, CIS-ITSM, or additional certifications preferred.

Preferred Skills:

Experience with ITOM, HRSD, CSM, or custom applications is a plus.

Knowledge of scripting frameworks like AngularJS or Bootstrap.

Experience with Agile/Scrum methodologies.