Servicenow Developer FSM or CSM

Evora; Dadri, Pune District, Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Evora is seeking a ServiceNow specialist to work on ServiceNow-based projects and deliver complex solutions aligned with customer requirements. You will configure and implement custom applications/modules while coordinating with peers to ensure on-time, on-budget delivery. You will also support cross-domain teams to satisfy integration needs.

The role emphasizes strong collaboration, scripting, and ITSM knowledge, with CSA certification as a key qualification to drive successful deployments.

Qualifications

• Advanced experience with ServiceNow implementations.
• Experience with ITSM tools and integration concepts.
• Strong scripting knowledge (JavaScript, REST/SOAP) and web technologies.
• Excellent troubleshooting and stakeholder communication skills.

Responsibilities

• Work on ServiceNow-based projects.
• Develop and implement complex solutions to meet customer requirements.
• Configure and implement custom applications/modules.
• Align with peers to ensure delivery on time, budget and scope.
• Support teams in other domains to satisfy integration needs.

Job description

Role & responsibilities

• Work on ServiceNow-based projects
• Develop and implement complex solutions to meet customer requirements
• Configure and applications/modules implement custom
• Align closely with peers to ensure delivery on time, on budget, on scope
• Support teams working in other domains to satisfy integration needs

Preferred candidate profile

• Advanced experience with ServiceNow implementations with 2-5 years of Experience in ServiceNow
• Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP, etc.)
• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP.
• Nice to have ServiceNow implementation of FSM /CSM.
• ServiceNow CSA certification is required.
• Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application
• Experience with extending the ServiceNow schema to custom applications
• Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications like ServiceWatch, GRC etc.,
• Understands technical and functional design requirements related to ServiceNow Create and manage scripts and workflow
• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell).
• A fundamental understanding of ITSM, ITIL or CMDB
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system
• Experience with ServiceNow client and server side Javascript and the ServiceNow APIs
• Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
• Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly
• Custom UI Changes with usage of Web Technologies such as DOM, HTML changes
• Experience with ServiceNow's ServiceWatch and/or Discovery tools
• Experience presenting and conducting demo reviews with client stakeholder
• Strong communication, Strong presentation and writing skills
• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.