ServiceNow Developer

SMC Squared India; Pune District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

SMC Squared India is seeking a skilled ServiceNow Developer with 4 to 7 years of experience. The ideal candidate will have detailed knowledge of ServiceNow's CSM and ITSM modules, along with Java scripting and workflow configurations. Responsibilities include writing design documents for large projects and developing custom applications, while interacting with different teams to implement solutions effectively. Strong communication skills and relevant certifications are required for this role.

Qualifications

• Minimum 4 to 7 years experience as ServiceNow developer.
• Strong exposure to workflow configurations and custom business applications.
• Expertise in ServiceNow architecture and solution design for complex deployments.

Responsibilities

• Expertise in ServiceNow’s TSM, CSM, ITSM, SPM & ITOM implementations.
• Write detailed design documents for large-scale ServiceNow implementations.
• Develop custom CMS applications and write business rules in ServiceNow.

Skills

ServiceNow Customer Service Management (CSM)

Java scripting

REST and SOAP APIs

Business process expertise

Integration technologies

Agile with Scrum

Excellent communication skills

Education

Certified ServiceNow System Administrator

Certified ServiceNow Implementation Specialist

Job description

Overview

Minimum 4 to 7 years experience as ServiceNow developer, including ServiceNow Customer Service Management (CSM) and custom business applications such as Business Support System (BSS) with strong exposure to workflow configurations, Java scripting, customizations, CMS interface, MID servers, integrations, reporting, and a deep understanding of ServiceNow portfolio offerings. Experienced with configuration/customization in ServiceNow, including workflows, Java scripts, and custom UIs. Experienced with B2B integration using Web services (SOAP, REST) and other integration technologies. Demonstrated business process expertise in conducting gap analyses on existing processes and developing business requirements that guide development activities.

Responsibilities

• Expertise in ServiceNow’s TSM, CSM, ITSM, SPM & ITOM implementations
• Expertise in ServiceNow CSM implementations
• Senior level expertise in ServiceNow architecture and solution design for complex and large ServiceNow deployments
• Experience writing detailed design documents for large‑scale ServiceNow CSM, ITSM & ITOM implementations
• Experience with ServiceNow automation integrations and setups through ServiceNow Orchestration and Web Services
• Experience with a domain‑separation based setup including processes, security ACLs and segregations
• Experience writing Client, Jelly and other scripting in ServiceNow
• Experience developing custom CMS applications in ServiceNow
• Experience working with forms, workflows, wizards and record producers in ServiceNow
• Experience writing business rules and script includes/jobs in ServiceNow
• Experience building custom UI pages and macros in ServiceNow
• Experience with integration technologies such as Web Services, SOAP, HTTP, MID Server
• Strong grasp of UI policies and ACLs in ServiceNow
• Experience understanding and resolving update set conflicts
• Proven experience defining and deploying ‘to be’ best‑practice ITSM processes and identifying solutions from a people, process and technology perspective
• Strong understanding and experience with leading ITSM toolsets such as ServiceNow, HP Service Desk, HP Service Manager, CA Service Desk, IBM TSRM/CCMDB and Remedy ARS
• Solid experience in requirements gathering, including creating process documentation and converting them into stories for development purposes
• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
• Demonstrated ability to influence and consult by providing options with pros, cons and risks while offering thought leadership to sponsors/stakeholders in solving business process and/or technical problems
• Certified ServiceNow System Administrator
• Certified ServiceNow Implementation Specialist
• Familiar with multi‑system integration and common issues that can arise when integrating enterprise technologies
• Knowledge of Agile with Scrum development methodologies
• Ability to effectively interact with team members on technical issues and brief senior management/customer on technical issues
• Must be able to work across multiple teams
• Telco experience deploying ServiceNow applications