Servicenow Developer - Bangalore - 4+ Years

Tekskills Inc.; Bengaluru; Vor Ort; INR 900.000 - 1.500.000; Vollzeit

Zusammenfassung

Tekskills Inc. is seeking an ITSM DevOps professional to support ServiceNow IT Service Management. The role emphasizes delivering ITIL processes, optimizing operations, and enabling reliable, compliant processes through automation.

The candidate will engage in incident, change, asset, and release management, while collaborating with stakeholders to implement integrations and improve service quality. Proactive debugging and portal-related tasks are part of the responsibilities.

Qualifikationen

• Experience in ITSM environments.
• Proficiency in Asset Management.
• Knowledge of Service Portal (optional: portal development preferred).
• Expertise in client and server-side scripting.
• Experience with integrations using Flow Designer and other approaches.
• Strong debugging skills.

Aufgaben

• Work under close guidance within standard procedures and instructions.
• Test software or applications, fix straightforward bugs, and resolve functionality issues.
• Suggest recommendations for bug resolution and problem solving.

Kenntnisse

Incident management

Major incident management

Problem management

Change request management

SLA management

Release management

DevOps CI/CD

Knowledge management

Service portal

Surveys

Asset management

Client scripting

Server scripting

Integrations

Flow Designer

Debugging

Jobbeschreibung

Roles and Responsibilities:

• Work within standard procedures and work instructions under the close guidance of more experienced colleagues.
• Test software or applications, fix straightforward bugs, and eliminate problems related to functionality issues.
• Suggest recommendations for bug/problem resolution.

Mandatory Skills:

Bucket 1:

1. Incident and Major Incident Management (MIM)
2. Problem Management
3. Change Request Management
4. Service Level Agreements (SLAs)
5. Release Management
6. DevOps CI/CD - TCM

Bucket 4:

1. Knowledge Management
2. Service Portal
3. Surveys
4. Asset Management

Key Requirements:

• Experience in IT Service Management (ITSM)
• Proficiency in Asset Management
• Knowledge of Service Portal (Optional: Portal development experience preferred)
• Expertise in Client and Server-side Scripting
• Experience with Integrations using Flow Designer and other integration approaches
• Debugging skills

Optional Skills:

• Familiarity with portfolios such as Shell IDT/Enterprise IDT/IT4IT/Request to Fulfill

Project Overview:

• Project Scope: Includes both BAU (Business As Usual) and implementation/new integrations related to all mandatory modules listed above.
• Description: ServiceNow IT Engineering DevOps team is dedicated to ITSM Product Owners and focuses on delivering all ITIL processes as instructed by ITSM Product Owners.
• Focus Areas:
• Improvements for reliable and secure operations
• Compliance (control standardization & automation)
• Process area enhancements

Program Details:

• Business Application: ServiceNow IT Service Management
• Project Type: IT Product
• Project Class: Process Improvement & Compliance
• DevOps BAU Development Team: Responsible for all ITIL processes, such as Request, Incident, Change, and Asset.
• Shared Costs: Running ServiceNow DevOps includes ServiceNow Design Authority, Architecture, Release, and Platform Team.
• Dependency: Detailed scope relies on user stories created by the ITB.