Lead II - Enterprise Solutions

UST; Hyderabad; On-site; INR 1,500,000 - 3,000,000; Full time

Job summary

UST is seeking a Senior ServiceNow Developer to lead development, configuration, and customization of ServiceNow ITSM solutions across large enterprise environments.

You will design workflows, UI components, and integrations, while mentoring junior developers and contributing to platform governance and upgrades. The role requires strong JavaScript skills, Glide APIs, and experience with Flow Designer and CMDB.

Qualifications

• Hands-on experience in ServiceNow platform development.
• Strong expertise in ITSM modules: Incident Management, Problem Management, Change Management, Request Management, Service Catalog.
• Proficiency in JavaScript, Glide APIs, AJAX, AngularJS, HTML, and CSS.
• Experience with Flow Designer, Workflows, Business Rules, Client Scripts, Script Includes, ACLs, UI Policies, UI Actions, and Notifications.
• Service Portal development including widgets, pages, and AngularJS components.
• Experience with ServiceNow App Engine and Scoped Applications.
• REST and SOAP API integrations with enterprise applications.
• IntegrationHub, MID Server, JDBC, LDAP, and SSO integrations.
• CMDB, Discovery, and Asset Management knowledge.
• Update Sets, instance cloning, deployments, and release management.
• ATF (Automated Test Framework) and platform testing.
• Knowledge of Agile, DevOps, CI/CD pipelines, and ServiceNow SDLC.
• Strong understanding of ITIL processes and best practices.
• Excellent analytical, troubleshooting, and problem-solving skills.

Responsibilities

• Design, develop, configure, and customize ServiceNow applications and solutions.
• Develop workflows, Flow Designer solutions, UI components, scripts, ACLs, and notifications.
• Implement and support ServiceNow ITSM modules across enterprise environments.
• Develop and maintain Service Catalog items, Record Producers, Approval Workflows, and Knowledge Base solutions.
• Build custom applications using ServiceNow App Engine and Scoped Applications.
• Integrate ServiceNow with external systems using REST/SOAP APIs and integration tools.
• Customize and enhance Service Portal components and user experiences.
• Configure and support CMDB, Discovery, and Asset Management processes.
• Manage deployments, update sets, cloning activities, and release processes.
• Collaborate with business stakeholders to translate requirements into scalable technical solutions.
• Participate in requirement gathering, solution design, architecture reviews, and sprint planning.
• Troubleshoot platform issues, perform root cause analysis, and optimize system performance.
• Ensure compliance with development standards, governance, and security best practices.
• Mentor junior developers and provide technical leadership.
• Create technical documentation, design artifacts, SOPs, and knowledge transfer materials.
• Support ServiceNow upgrades, patching, and ongoing platform maintenance.

Skills

ServiceNow platform development

ITSM modules (Incident, Problem,Change

JavaScript/Glide APIs/AJAX/AngularJS/"

Flow Designer/Workflows/Business Rules

UI Policies/UI Actions/Notifications

Service Portal development

ServiceNow App Engine/Scoped Apps

REST/SOAP integrations

IntegrationHub/MID Server/JDBC/LDAP/SS

CMDB/Discovery/Asset Management

Update Sets/Deployments/Release mgmt

ATF and platform testing

Agile/DevOps/CI/CD/SDLC

ITIL knowledge

Analytical/troubleshooting/problem‑sol

Education

Bachelor's degree in CS/IT/Engineering or related

Tools

Flow Designer

MID Server

JDBC

LDAP

SSO

IntegrationHub

Job description

Role Description

Job Title

Senior ServiceNow Developer

Experience

5 - 10 Years

Location

Hyderabad, Bangalore, Pune, Chennai, Kochi, Trivandrum, Noida

Primary Technology

ServiceNow Platform Development

Must-Have Skills

• Hands-on experience in ServiceNow platform development.
• Strong expertise in ITSM modules:
• Incident Management
• Problem Management
• Change Management
• Request Management
• Service Catalog
• Proficiency in JavaScript, Glide APIs, AJAX, AngularJS, HTML, and CSS.
• Experience with Flow Designer, Workflows, Business Rules, Client Scripts, Script Includes, ACLs, UI Policies, UI Actions, and Notifications.
• Service Portal development including widgets, pages, and AngularJS components.
• Experience with ServiceNow App Engine and Scoped Applications.
• REST and SOAP API integrations with enterprise applications.
• IntegrationHub, MID Server, JDBC, LDAP, and SSO integrations.
• CMDB, Discovery, and Asset Management knowledge.
• Update Sets, instance cloning, deployments, and release management.
• ATF (Automated Test Framework) and platform testing.
• Knowledge of Agile, DevOps, CI/CD pipelines, and ServiceNow SDLC.
• Strong understanding of ITIL processes and best practices.
• Excellent analytical, troubleshooting, and problem-solving skills.

Good-to-Have Skills

• Experience designing BPM workflows and process-based solutions.
• Knowledge of platform governance, security, and coding standards.
• Experience mentoring developers and leading technical discussions.
• Exposure to platform upgrades, patching, and maintenance activities.

Certifications

• Mandatory: ServiceNow Certified System Administrator (CSA)
• Preferred: CIS-ITSM, CIS-CSM, Certified Application Developer (CAD)

Responsibilities

• Design, develop, configure, and customize ServiceNow applications and solutions.
• Develop workflows, Flow Designer solutions, UI components, scripts, ACLs, and notifications.
• Implement and support ServiceNow ITSM modules across enterprise environments.
• Develop and maintain Service Catalog items, Record Producers, Approval Workflows, and Knowledge Base solutions.
• Build custom applications using ServiceNow App Engine and Scoped Applications.
• Integrate ServiceNow with external systems using REST/SOAP APIs and integration tools.
• Customize and enhance Service Portal components and user experiences.
• Configure and support CMDB, Discovery, and Asset Management processes.
• Manage deployments, update sets, cloning activities, and release processes.
• Collaborate with business stakeholders to translate requirements into scalable technical solutions.
• Participate in requirement gathering, solution design, architecture reviews, and sprint planning.
• Troubleshoot platform issues, perform root cause analysis, and optimize system performance.
• Ensure compliance with development standards, governance, and security best practices.
• Mentor junior developers and provide technical leadership.
• Create technical documentation, design artifacts, SOPs, and knowledge transfer materials.
• Support ServiceNow upgrades, patching, and ongoing platform maintenance.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.
• Minimum 5+ years of software development experience with significant ServiceNow platform expertise.
• Strong experience implementing and supporting enterprise-scale ServiceNow ITSM solutions.
• Proven experience in integrations, workflow automation, and ServiceNow application development.
• Ability to work independently and collaboratively in Agile delivery environments.
• Excellent communication, stakeholder management, and technical documentation skills.

Change Management, JavaScript, Request Management